1. Opening the cabinet: Usually, the after-sales reception cabinet of BYD Ocean Network will be equipped with an electronic screen and a touch panel. You can open the cabinet by touching the buttons on the screen or the operation menu.
2. Registration information: according to the prompts on the screen, enter relevant personal information, such as name, contact information and vehicle information. Please fill in the information accurately so that the after-sales service personnel can contact you in time.
3. Select the service type: Next, you may need to select the specific after-sales service type you need on the screen, such as repair, maintenance and replacement of parts. Select the appropriate option on the screen according to your needs.
4. Describe the problem: If you encounter a vehicle fault or problem, you can describe the specific situation on the screen. Provide as detailed information as possible to help after-sales service personnel diagnose and solve problems better.
5. Submit a request: After completing filling in personal information, selecting service type and describing the problem, click Submit a request after confirming that it is correct. The system will generate an after-sales service registration number or QR code to track your request.
6. Waiting for receiving: After submitting the request, you need to wait for the after-sales service personnel to receive it. They will arrange according to your registration information and service type, and contact you to further confirm and arrange the specific service content and time.
Please note that the specific steps may be different due to the different after-sales reception cabinets of BYD Ocean Network. If you encounter problems or are not clear about the operation process, please seek the assistance of on-site staff or consult the staff of BYD after-sales service center.