In terms of service, Jingyeda attaches great importance to after-sales service to users and promotes the importance of "providing quality service" to the same position as products. Quality service is another core competitiveness that the company actively builds.
Jingyeda also attaches great importance to the pre-sales service to customers, that is, the pre-construction period. Before the after-sales service relationship has been established, the company's after-sales service engineers have arrived at the customer's office, established good communication with customers, provided technical support and suggestions from the perspectives of equipment configuration, cost control and maintenance, paid attention to the construction process of the project, and made necessary records, so that the after-sales service center can immediately summarize the engineering information and record it in the customer's electronic file after the project acceptance.
Technical support:
● Jingyeda is the earliest professional company to enter the field of multimedia technology in China, with profound technical accumulation;
● The company has dozens of middle and senior engineers, and has long been committed to the research and development of multimedia video and audio technology and customer technical support;
In addition to Beijing, the company has resident technical engineers in more than 20 provinces and cities across the country; Provide first-class pre-sale, in-sale and after-sale services;
● Establish files for all users, and comprehensively track the use and maintenance of users;
● The complete set of software has independent intellectual property rights and provides users with upgraded system control software for life.
Service system:
● Enter the 1 year warranty period after the system is installed, debugged and accepted. During the warranty period, after-sales service engineers pay regular visits to users, record their use and operation, and establish perfect user files. Through computer network management, we can know the system operation in time and accurately.
● During the warranty period, if the user needs major activities (such as college entrance examination), Jingyeda will provide free technical personnel to "escort" to ensure the stable operation of the system.
● Be responsible for providing users with free technical consultation and on-site training; Provide an upgraded version of your own software for free.
● Jingyeda has a national after-sales service center in Beijing, offices and after-sales service agencies in various places, providing a 7×24-hour duty hotline, and local users will arrive at the scene within a few hours; Foreign customers within the jurisdiction shall send technicians to the site within 48 hours.
With professional, intimate, all-round and three-dimensional one-stop service, Jingyeda will strive to create a full-service solution for the multimedia industry, bringing unprecedented satisfaction and enjoyment to users.