Regulations of People's Republic of China (PRC) Municipality on Letters and Calls
Article 3 People's governments at all levels and departments of people's governments at or above the county level shall do a good job in letters and visits, seriously handle letters and visits, listen to the opinions, suggestions and demands of the people, accept their supervision, and strive to serve the people.
Thirty-third petitions should be settled within 60 days from the date of acceptance; If the situation is complicated, with the approval of the person in charge of this administrative organ, the processing period may be appropriately extended, but the extension period shall not exceed 30 days, and the complainant shall be informed of the reasons for the extension period. Where laws and administrative regulations provide otherwise, such provisions shall prevail.
Article 40 If any of the following circumstances leads to the occurrence of letters and visits and causes serious consequences, the directly responsible person in charge and other directly responsible personnel shall be given administrative sanctions in accordance with the provisions of relevant laws and administrative regulations; If the case constitutes a crime, criminal responsibility shall be investigated according to law:
Exceeding or abusing his power and infringing upon the legitimate rights and interests of the complainant;
(two) the administrative organ should act rather than act, which infringes on the legitimate rights and interests of the complainant;
(three) the application of laws and regulations is wrong or violates legal procedures, which infringes on the legitimate rights and interests of the complainant;
(4) refusing to carry out the handling opinions made by the administrative organ that has the right to handle letters and visits.