Service commitment 1 1. After self-examination, our unit meets the requirements of intermediary institutions stipulated in the Work Guide for the Identification and Management of High-tech Enterprises (hereinafter referred to as the Work Guide).
Time of establishment:
XXX Average number of employees per month (person):
Number of certified public accountants in XXX years (person):
Have you had any bad records in the last three years?
Are you familiar with the relevant policies of high accreditation?
Two, in the work, our unit will conscientiously implement the "high-tech enterprise identification management measures", "work guide" in the provisions.
Three, issued a special audit report on research and development expenses, high-tech products (services) income special audit report. In case of violation of laws and regulations, it shall be handled in accordance with relevant regulations. If the losses caused by our company to the reporting enterprise are borne by our company.
Legal Representative of Intermediary (Signature): Intermediary (Seal)
Commitment: XXX
Time: XXXX, xx, xx, xx, xx.
Service Commitment Chapter II In order to maintain the fair competition order in the bidding market and create an honest and trustworthy bidding environment, our company voluntarily joined the "xxxxxxxx" (hereinafter referred to as the supplier library) and voluntarily put our relevant information into the warehouse, and solemnly promised as follows:
1. Our company submits the information and materials in the supplier's library truly and objectively, and is responsible for the authenticity, validity and legality of the information and materials in the supplier's library and the submitted original materials, and bears relevant legal responsibilities.
2. Our unit agrees that the basic information, qualification information, personnel information, performance information and credit information of the enterprises in the supplier's library shall be subject to social supervision on the Nanjing goods bidding supervision network.
3. Our company will maintain, update and improve the information and materials in the supplier library in time to ensure the normal bidding activities, otherwise, our company will voluntarily bear all the consequences caused by this.
Four, my unit in Nanjing goods bidding and trading center to participate in the bidding process, strictly abide by the relevant laws and regulations, if there is a violation of the provisions of the punishment.
Name of unit (seal):
Date:
The aim of customer service is "the customer is always right". Starting from the actual needs of customers, we will provide customers with truly valuable services, help customers to better purchase goods, embody the core service concept of "36524 employees have good image, good goods, good customer relationship and good brand", and pay timely and comprehensive attention to every service demand of customers with the most professional service team to provide extensive, comprehensive and fast services. I will promise myself to do the following:
First, dress neatly, be dignified and behave in a civilized manner.
Second, keep smiling and serving, have a kind attitude and have a standardized language.
Third, be polite and enthusiastic.
Fourth, no matter what the reason, resolutely do not conflict with customers (except abnormal people), abide by the "service guidelines", and be scolded for not talking back (you can call 1 10 to call the police).
Five, create a good service environment, and resolutely implement the "fifty stores".
6. Ensure that any information in the store will not be leaked, and do not provide the information of employees in the store and the experiences of others (except law enforcement personnel).
Seven, warmly receive customer complaints, on the premise of safeguarding the interests of the store and the company, explain according to the facts, report in time, and solve within a time limit. You can't make tense serious because of personal dereliction of duty.
Eight, colleagues should live in harmony with tolerance, and should not be suspicious, abusive, fighting, etc. I will fulfill the above commitments and guarantee to abide by and implement the company's relevant service system. In case of violation, I will bear all the losses caused to the company and accept the company's punishment (punishment type: 1, demotion, 2, dismissal, 3, fine). I will accept the legal system if it involves illegal events.
Commitment: _ _ _ _ _ _ _ _ _
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
Service Commitment Article 4 We have carefully read the bidding documents of XXX project (the third bid section engineering survey), and sincerely participated in the survey and bidding of this project, and made the following commitments:
1. Organization and personnel arrangement: according to the actual situation and implementation characteristics of this project, it is listed as a key project of the company to strengthen the guidance and management of this project. Set up a project design team to arrange designs with strong professional ability and similar engineering design experience.
2. Construction period plan: engineering geological survey 15 calendar days;
3, schedule guarantee measures:
(1) The company, heads of each room and at all levels should pay close attention to the management of * * *, and timely check and supervise the construction progress of each node and each working procedure;
(2) The measures to ensure the professional progress responsibility shall be implemented to each designer. Make clear the responsibilities and rights of each staff member, and the personnel at all levels involved in the construction shall sign and seal the letter of guarantee, be responsible for their own work progress and ensure the smooth implementation of the construction progress.
4. Follow-up service: provide high-quality follow-up service to meet the practical problems in the project implementation process, and serve the construction site on call in time.
Bidder (seal): XXXXXX
Legal representative or authorized representative (signature or seal): Bid date: year month day.
In order to further change the work style of government agencies and improve work efficiency, xx Municipal Health Bureau recently publicly promised to strengthen the work style of leading cadres and the efficiency construction of government agencies, and further create a good environment and promote the healthy development of health undertakings through the supervision of all sectors of society.
First, high quality and standard, warm and thoughtful. Provide the best health service with a good mental outlook, and build a standardized, high-quality, efficient and clean health administrative organ and a medical and health unit that the people are satisfied with.
The second is to be responsible for the first problem and solve it within a time limit. Responsible for the first inquiry and one-time notification to the staff who come to work. Health administrative examination and approval and medical ethics complaint investigation were shortened from 10 to 7 days. After receiving the health case report, investigate it within 24 hours.
Third, open government affairs and accept supervision. Publicity of health administrative laws and regulations, procedures, service items, charging standards and basis; Publicly serving civilized language and taboo. Public complaint reporting telephone number. If you have any questions about the cost, you can ask.
The fourth is to charge according to regulations, and the standard is low. The implementation of national charging standards, charging range, will be charged at the low limit; The first violation is not fined, and the fine is punished according to the lower limit.
The fifth is honesty, diligence and responsibility. It is strictly forbidden to take cards and accept kickbacks and bribes. Once verified, those who have medical ethics problems or violate commitments will be on standby at any time and will be dealt with seriously according to the law and regulations.
20xx year x month x day
Service Commitment Article 6 Based on "xx", our company will provide localization services for all operators and complete the engineering design of communication engineering construction and design projects within XX years. We hereby promise:
1. Respond to the problems in the process of engineering design and implementation on the day of receiving the notice from the tenderee; For general problems, give solutions within 24 hours; For major problems, timely cooperate with the tenderee to solve them as soon as possible; We will actively assist in solving the engineering quality problems caused by reasons other than our hospital.
2. Provide all-round services-Our institute will set up a powerful working group with the technical backbone of xxxxx Communication Co., Ltd. as the main body in this engineering design work, and provide all-round technical support and technical services to the operators from the aspects of scheme determination, site investigation, summary writing and engineering disclosure.
3. Prepare a summary in the design document, which is formed by region and project stage, including the general description of the project summary and the budget summary of each item after engineering change order. The cost of writing summary has been included in the survey and design fee of each project, and it is not charged separately.
4. We will actively cooperate with the entrusting party at all stages, such as project inquiry, technical contract verification, foreign negotiation and new technology inspection at home and abroad, until the project is completed and put into production.
5. We will actively cooperate with the technical work of the entrusting party, negotiate an efficient and feasible operation mode with the entrusting party, make suggestions on whether it is technically feasible, and recommend several ways that we think are reasonable in terms of technical feasibility.
6. Our institute promises to actively cooperate with the entrusting party in the process of engineering design, do a good job of coordination with other design units that cooperate with the entrusting party, and provide all technical data needed for design coordination and cooperation in time.
7. During the project, if the entrusting party requests design changes, we will respond as soon as possible and confirm in writing.
8. Ensure to help solve the project quality problems caused by management, construction and other reasons during the project debugging as soon as possible.
9. Our institute promises that all design documents provided by our institute to the entrusting party will be independently designed by our institute, and there is no intellectual property dispute.
10. Ensure that the manufacturers or suppliers of building materials and equipment are not specified in the design documents to avoid disputes.
Commitment: xxx
Service Commitment 7 In order to comprehensively improve the overall service level of XX county administrative service center, provide more standardized, efficient and clean services for enterprises, the masses and investors, strengthen the construction of soft environment for investment, serve the county economy, consciously accept social supervision, and combine the activities of striving for excellence, the center and all its staff entered the central department and made the following public commitments on administrative examination and approval services:
One is to implement the sunshine management system.
The legal basis, application materials, commitment time limit, charging basis, charging standards, handling procedures, handling results, etc. for entering the county administrative service center are disclosed through the administrative service guide, the center website and the center touch screen, and are subject to social supervision.
Two, the implementation of the first question is responsible, a notification system.
When the applicant goes to the central window to handle the administrative examination and approval service, the first staff member who accepts the consultation or the application is the person in charge. Matters accepted, which fall within the scope of responsibilities of the first responsible person, shall be accepted as long as they conform to relevant laws and policies, and shall be settled within the prescribed time limit. For incomplete procedures or incomplete information, all the contents that need to be corrected must be informed in writing at one time. If the matters accepted do not belong to the first responsible person, the first responsible person shall be responsible for guiding the client to the specific staff.
Three, the implementation of time limit, overtime breach of contract system.
When the central window accepts the examination and approval service matters, it will issue a notice of acceptance to the applicant, and complete it as soon as possible within the promised time limit according to the examination and approval process. If it fails to be completed within the time limit without justifiable reasons, it shall be deemed as tacit consent, and the applicant shall go through the relevant examination and approval procedures, and the acceptance window unit shall be responsible for the consequences arising therefrom.
Four, the implementation of the joint examination and approval system.
The center shall organize relevant departments to carry out joint examination and approval for fixed assets investment projects involving more than two examination and approval units. Through the system of joint reconnaissance, joint map review and joint review meeting, the examination and approval links are reduced and the examination and approval efficiency is improved.
Five, the implementation of the whole agency system.
Implement the agency service system for major investment projects, investment projects and enterprises entering the park in the industrial park, provide the whole agency service, and arrange special personnel to be responsible.
Six, adhere to the warm service and administration according to law.
Adhere to the concept of "examination and approval is service, power is responsibility", handle affairs according to law, provide enthusiastic service, and achieve "the same enthusiasm for consulting, the same kindness for strangers and acquaintances, the same respect for cadres and the masses, the same patience for being busy and idle, and the same reception for coming early and coming late" to provide quality and efficient services for enterprises and the people.
Seven, smooth complaint channels
Open complaint telephone and online complaint column. The complaint telephone number is 88000 12. Designate a person to be responsible, accept complaints from enterprises and the masses, insist that complaints must be settled and everything will be echoed.
Eight, the implementation of accountability system.
Units and individuals who violate the system of one-stop handling, first asking for responsibility, one-time notification, time-limited completion, overtime breach of contract, joint examination and approval, and those who are not standardized in examination and approval, are not enthusiastic in service, and pass the buck will be dealt with severely in accordance with relevant regulations.
Xx county administrative service center
Xx, xx, 2000
Chapter VIII Service Commitment Based on the principle of being responsible for the buyer and safeguarding the buyer's rights and interests, our company makes the following commitments to the products and services sold to the buyer by the company: replacing the new machine within one month, free maintenance within three years and lifelong service.
1. The warranty period of the instruments produced by our company is within three years after the acceptance of the instruments takes effect.
During the warranty period, the company promises to repair or replace the instruments that fail due to defects in parts and manufacturing processes. If the instrument fails due to the buyer's reasons, the expenses shall be borne by the buyer. The company is responsible for timely handling failures such as operation failure and data confusion caused by the company's product failures.
Our company promises to maintain the products sold for life.
The company provides after-sales technical support to the buyer. We promise to provide 7×24-hour response to the urgent problems in the use of the buyer.
3. The company promises to provide installation, configuration and operation and maintenance services for the products sold.
(1) Help users complete the installation and system parameter setting of Yan Rui series products and supporting software.
(2) Providing operation and maintenance services for Yan Rui series products.
The company promises to provide application services for the products it sells.
(1) Answer users' questions about the purchase, training schedule and methods, abnormal installation, abnormal operation and operation management of Yan Rui series products by letter, telephone and fax.
(2) Provide users with e-mail communication or Internet software download services.
(3) According to the needs of users, provide technical management and application scheme consulting services for related products.
(4) Complete report design and data processing.
(5) Organize technical exchange activities between users and between users and technical developers on a regular basis.
5. Centralized maintenance
The technical support department of our company conducts nationwide inspection every year, and provides centralized maintenance for users who buy our products free of charge. In order to facilitate the buyer's maintenance, the company should provide centralized maintenance services to the buyer.
For standby instruments. The place and time of centralized maintenance return visit shall be negotiated by both parties.
Step 6 cultivate
In order to enable the buyer's personnel to use our products correctly, our company will train the buyer's personnel after the delivery and acceptance of the products. The training content includes: the working principle and technical performance of the instrument, the operation and maintenance of the instrument, etc. Yan Rui series products and related knowledge were trained by unified organization and centralized training.
(1) Train students to skillfully operate and apply Yan Rui series products (including installation, environmental adaptation, functional application, etc. ).
(2) Cultivate students to master the basic knowledge and general theory of related products, and guide students to be familiar with various related management systems.
(3) Cultivate students to master the maintenance of Yan Rui series products and improve users' ability to maintain the daily application of Yan Rui series products.
(4) Improve students' proficiency in the functional characteristics of Yan Rui series products and the level of combining them with practical applications.
7. Product warranty and version upgrade
(1) For the return and warranty of the buyer's products, the company guarantees that:
(1) Floppy disks, CDs and equipment are found damaged when users open them, and will be replaced free of charge.
(2) If it is damaged during normal use, and the products of our company cannot operate normally, it will be guaranteed free of charge.
(3) If our products are damaged due to abnormal use, all related equipment shall be guaranteed at the cost price.
(2) When the product version of the Buyer is upgraded, the Company guarantees that:
When a new version is released due to the improvement and expansion of the functions and performance of the buyer's products, or the operation and upgrade, the Yan Rui series products purchased by legal users are upgraded.
Article 9 of the service commitment (1) carries out maintenance in strict accordance with the maintenance procedures and operating procedures to ensure the maintenance quality.
(2) Strictly control the quality of accessories and put an end to the use of fake and inferior accessories.
(3) The service hotline is manned for 24 hours and responds within 24 hours. The maintenance workshop and the front desk do not rest on holidays, Saturdays and Sundays to ensure that users can maintain as needed; Establish a door-to-door maintenance system; Set up a repair team in time and arrive at the scene for repair at any time.
(4) In terms of charges, the maintenance charges of the Municipal Price Bureau and our company shall be strictly implemented, and the old parts shall be replaced and returned to the customers, so as not to exaggerate the faults and put an end to arbitrary charges.
(5) All machines maintained by our center are guaranteed for three months. During the warranty period, if there are any problems due to the quality of repaired or replaced parts, our center will be responsible for the maintenance.
About water pressure;
1. Before use, the user should first check whether the indication of the water pressure gauge of the wall-hung boiler is within the specified range. The standard water pressure specified in the manual is 1- 1.2 Pa. However, in actual use, because there is some air in the heating system and boiler, when the boiler is running, the air in the system is constantly discharged from the exhaust valve in the boiler, and the pressure of the boiler will drop irregularly. When heating in winter, the water in the heating system expands when heated, and the water pressure in the system will rise, and then the pressure will drop after the water is cooled. This is a normal phenomenon. Experiments show that as long as the water pressure in the wall-hung boiler is kept between 0.5- 1.5Mpa, the normal use of the wall-hung boiler will not be affected at all. If the water pressure is lower than 0.5Mpa, it may cause the domestic hot water to be hot and cold or not start normally. If the water pressure is higher than 1.5 bar, the system pressure will increase during heating. If it exceeds 3 bar, the safety valve of the boiler will automatically drain water, which may cause unnecessary losses. In general, water can be replenished once every one or two months.
2. Special reminder: After the system is replenished with water, the water replenishment switch of the wall-hung boiler must be turned off, and the owner who travels for a long time should turn off the main water supply valve. It is suggested to install a drain pipe on the safety valve of the wall-hung boiler to avoid unnecessary losses when the water pressure of the wall-hung boiler is too high.
The expert after-sales service team of Weineng Group provides you with uninterrupted after-sales service for 365 days throughout the year. The expert after-sales service team of Weineng Group provides you with uninterrupted after-sales service for 365 days throughout the year. The service network directly provided by the manufacturer covers 100% of the core sales area, which is the guarantee for your safe and secure use of Weineng equipment.