1. Consult the government information and public service information such as the work responsibilities, policies and regulations, working procedures, law enforcement procedures and administrative examination and approval of the organizer.
2. Non-emergency help within the responsibility of the organizer.
3. Complaints and suggestions on urban governance, public services, market supervision and economic and social development.
4, the administrative organs, public service enterprises and institutions staff work style, administrative efficiency and other aspects of complaints and reports.
5. Other matters that should be accepted.
Put forward for the first time:
Hangzhou was the first city to put forward and open the mayor hotline 12345, which was officially born in June, 1999. Hangzhou first applied to the state and was opened with the consent of the Ministry of Information Industry. And this number, the Ministry of Information Industry will use it as a special number for government affairs and public services, which will be shared by mayors of other cities across the country.
Working principle:
The mayor's public telephone work is guided by Theory of Three Represents Theory, with serving the people wholeheartedly as the fundamental purpose, caring for and serving the masses as the basic concept, insisting on doing practical things for the masses as the starting point and the end result, and taking the satisfaction of the masses as the standard to measure the work. Adhere to the principle of seeking truth from facts and acting according to the rules.