The service scope covers a variety of industries in seven related functional departments, including water supply, municipal administration, gas supply, drainage and flood control, real estate development and operation, landscaping, urban transportation, city appearance and sanitation, building materials industry management and urban management supervision.
Main functions: accepting industry complaints, consulting, suggestions and maintenance services.
1. Water affairs includes: complaints, consultation, suggestions and maintenance in flood control, river course, drainage and water supply.
2. Transportation includes: complaints, consultations, suggestions and repair reports on public transportation, taxis, rail transit, land management (long-distance passenger transportation, cargo transportation, freight forwarding, freight rental, parking lot, motor vehicle driver training).
3. Real estate includes: construction land, collective land, real estate development, real estate appraisal, real estate surveying and mapping, real estate brokerage, real estate property rights, pre-sale of commercial housing, sale of stock houses, housing rental market, lease management of public housing, poverty alleviation of low-rent housing, housing maintenance, community management, work of industry committees, maintenance funds, illegal construction, housing reform, renovation of old houses, house demolition, private saving and retirement.
4. Municipal affairs include: complaints, consultation, suggestions and repairs for expressways, municipal roads, urban roads, bridges and their ancillary facilities, underground passages, surface roads, elevated roads, road and pipeline construction, municipal construction sites and gas industry.
5. The aspect of city appearance and environmental sanitation includes: complaints, suggestions, consultation and repair on city appearance and environmental sanitation, city landscape lighting and outdoor advertising, domestic garbage and specific pollutants, cleaning and cleaning of motor vehicles, supporting facilities for city appearance and environmental sanitation, water areas and specific areas.
6. Greening includes complaints, consultations and suggestions on greening maintenance management, park management, damaged greening and greening construction.
7. The management of building materials industry includes: the management of all parties in the construction market, including owners, survey, design, construction and supervision units, and the administrative examination and approval of the application, addition and upgrading of the qualifications of Shanghai building materials enterprises, engineering survey and engineering design enterprises; Safe and civilized construction on the construction site; Complaints, consultation and suggestions on the management of building materials on the construction site.
Call 123 19 to complain. The complaint process is as follows:
1, call 123 19: consumers can directly call 123 19 to make a complaint, or they can make a complaint through official website, WeChat official account, APP, etc.
2. Providing relevant information: When complaining, consumers need to provide relevant information, such as product name, model, brand, purchase time, purchase place and other detailed information;
3. Confirm the content of the complaint: the complainant will verify the complaint information and content provided by the consumer and give suggestions for handling the complaint;
4. Feedback of processing results: If the consumer complaint is resolved, the complainant will give timely feedback of the processing results; If the complaint cannot be resolved, consumers can ask for further handling or appeal to relevant departments.
5. Keep complaint records: 123 19 The complaint center will keep records of every complaint for future inquiry and verification.
To sum up, the complaint process of 123 19 is simple and clear. Consumers only need to provide detailed information and wait patiently for the complaint handling result. At the same time, consumers should keep calm when complaining and express their problems rationally in order to solve them better.
Legal basis:
Guiding Opinions of Central the State Council on Deepening the Reform of Urban Law Enforcement System and Improving Urban Management
Article 22
Integrate the telephone service platforms related to urban management, and form a national unified urban management hotline service platform 123 19, and realize the docking with 1 10 alarm telephone.