Passengers who want to refund their tickets should submit them to the carrier within the validity period of their tickets, otherwise the carrier has the right to refuse to handle them. Passengers should show valid identity documents when returning tickets; If the payee of refund is not the passenger listed in the ticket, the valid identity documents of the passenger and the payee of refund shall be presented. Refund must provide the passenger's ID card and must be handled in person.
If the person who wants to refund the ticket cannot do it himself, he can entrust others to handle the refund, but he must write a power of attorney and provide relevant certificates of the refund person and the entrusted agent. If the documents are incomplete, the airline will not handle the refund procedure.
If you book a ticket in official website or call the airline hotline, it's easy to get a refund. Just call the hotline again or log in to official website, follow the voice prompts to refund the ticket, or go to a website similar to the "My Order" section to refund the ticket. The charging standard of handling fee varies from airline to airline.
Generally speaking, when you need to refund your ticket, you don't have to be too flustered. If you go through the formal process, there won't be much problem, but you still need to pay attention to relevant policies to avoid trouble.
Legal basis:
People's Republic of China (PRC) tax collection management law
Article 21
The tax authorities are the competent authorities of invoices, and are responsible for managing and supervising the printing, purchasing, issuing, obtaining, keeping and cancellation of invoices. Units and individuals shall issue, use and obtain invoices in accordance with regulations when buying and selling commodities, providing or receiving business services and engaging in other business activities. Measures for the administration of invoices shall be formulated by the State Council.