Call the customer service number of Shentong Express to avoid the peak of consultation, such as special periods such as the end of the month, Double Eleven and Chinese New Year. When the customer service time is not too busy, including weekends, the end of the month, holidays and so on. The probability of getting through in the morning is relatively high.
After the phone call, dial "3" (complaint suggestion). According to the voice prompt, enter the express number and wait for the manual customer service to connect. If you can't get through at once, you can call a few times more, or contact the customer service staff offline for contact.
Calling customer service is generally to track the express delivery process. If you encounter special weather and other reasons, you often have to wait. If there is no delivery at the last site, you can check online or consult customer service.
Quick search method of Shentong Express
Open the browser, enter "Shentong Express" and click Search, and the page for inquiring about express will pop up. Then enter the waybill number into the search box, and you can find the express logistics information.