Customer Return Visit: The system can conduct automatic return visit and manual return visit, and the return visit number can be set at will (10086, 100 10, etc. ).
3G and new business expansion: 3G services are also listed one after another, but how many people really understand 3G services? It can be said that active outbound marketing of mobile companies is very important when 3G services just came out. Whoever grasps the initiative of the market first will seize the new market. At the same time, mobile companies often launch some new services, so it goes without saying that they have done a lot of publicity work. But there are still some users who don't use it. The reason is not that users don't want to use it, but that these users have all heard of this function, but they don't have time to learn how to open it in detail, or they are too busy to open it. At this time, if we call this part of users to recommend, if users approve, we can open it to users immediately, thus increasing the usage of users. For example, the promotion of mobile diamond mining business has been loved and used by the majority of users, but according to our experience, there are still some older users who have not used it. In fact, they have heard of this function, but they have not fully understood it. After the introduction of our business development staff, users agree to use it, and then we can open it for users immediately. (The application is used in Qingdao Mobile, Weifang Mobile, Weihai Mobile and Jinan Mobile in Shandong. )。
Accepting users' complaints and inquiries: The company receives a large number of users' complaints and inquiries every day. However, due to the centralization of the' 1860' system, cities and counties can't know users' information at the first time, which delays the handling of users' complaints and is regularly assessed by provincial companies. CX 2000- Mobile Customer Service System has a special access number, through which users can directly communicate with the service desk staff, and can directly handle users' complaints and inquiries. (This application is used in Shanxi Yangquan Mobile and Shaanxi Baoji Mobile.
Customer satisfaction survey: mobile companies are doing customer satisfaction surveys every day, or evaluating the services of business hall staff; After the user has finished the business in the business hall, the investigation department can call up the data of each business hall employee handling the user on that day, pay a return visit to the user satisfaction, and evaluate each business hall employee according to the user's answer, so as to evaluate the service of the business hall. (The application is being used by Shanxi Jincheng Mobile, Yangquan Mobile and Yuncheng Mobile. )
Marketing service center: do a good job in authentication (network protection) of mobile phone user information, such as whether the mobile phone holder, guarantor, mailing address and contact number have changed, and if so, write down the new contact information.