For the customers in the yellow pages, the opening remarks must catch each other's "eye", that is, where the customer's needs are. Because you don't know the identity of the person who answers the phone or who he is, you should give him a reason to accept you if you ask him to transfer your call or talk to him about business. For selling air tickets, we don't intend to sell them immediately, but hope to establish a long-term relationship, so we need to consider the following points when making the opening remarks:
1. Why did the other party transfer this call for me? (The front desk or employees will definitely judge whether the call is beneficial to the company in advance when transferring the marketing call. )
2. Where is the customer's demand point? You must make it clear to the customer that what you are communicating with him now is what their company needs.
3. What is the reason for the other party to cooperate with us? With so many air tickets, why should I cooperate with you? Besides, companies generally have their own fixed partners. Why should I choose you? )。 . . . . .
Generally speaking, the opening mode can be considered as follows:
Hello (polite language), this is the * * * ticketing center (introduce yourself). Our center has a large number of special air tickets with discounts 1-3 for a long time (my main business and advantages can also be said to provide a 30-day account period, etc. ), which can help your company save the cost of business trip (the benefits it can bring you), so I want to pass the relevant information to your company's administrative or office clerk (my purpose)