What appeals will be accepted and what matters will not be accepted? The "Measures" made clear provisions:
Acceptance scope
All kinds of non-emergency needs of enterprises and the masses include consultation, basic help, complaints, reports and suggestions in the fields of economic regulation, market supervision, social management, public services and ecological environmental protection.
Requirements assigned by national platforms such as the national government service platform and the message processing system of the Chinese government network.
Appeal of Sichuan-Chongqing 12345 hotline linkage transfer.
Note that these seven categories of matters will not be accepted.
1? Matters that must be solved through litigation, arbitration, discipline inspection and supervision, administrative reconsideration, government information disclosure and other procedures and matters that have entered the petition channel.
Matters involving state secrets, commercial secrets, personal privacy and violation of social public order and good customs.
3. Matters falling within the acceptance scope of emergency hotlines such as 1 10,19, 120 and 122.
4. Matters within the purview of the military and armed police forces.
5 Malicious attacks, harassment, unclear claims, and no substantive claims.
6 matters in violation of laws, regulations and rules.
7. Other matters that are not accepted by laws, regulations and rules.