Who can provide examples of service quality assurance measures, etc. ...

★ Material 8: Measures to provide users with long-term service and quality assurance;

According to the specific situation of the information service industry to be developed and the needs of users' services, a long-term service quality guarantee system will be established, and relevant services and management measures will be formulated, so that the information service industry can obtain long-term high-quality service guarantee.

★ Material 9: Information security measures

L Describe the safety policy, safety organization system (safety management leading and executing institutions and responsibilities, full-time security personnel responsibilities), safety management system (information and personnel, equipment and environment, system and operation, anti-virus, backup, information release and exchange, access control, log and emergency management), safety technical means (network layer, system layer and application layer) and information content audit system.

★ Material X: Relevant materials to prove the company's reputation.

Serial number:

License number:

Cross-regional value-added telecommunications services

Business license application materials

Reporting unit:

Date of application: 2000.

Printed by the Ministry of Information Industry

Application form for cross-regional value-added telecommunications business license

Type of telecommunication service applied for

Business scope (region)

Organization name

Type of enterprise □ Limited liability company □ Limited by Share Ltd □ Other

Industrial and commercial registration number and address

Registration Authority City/District (County)

Registered capital of Administration for Industry and Commerce

Registration date validity period

ID number of legal representative

Postal code of mailing address

Legal representative's mobile phone fax

Name and mobile email address of the person in charge.

Contact name and mobile email address

Name and industrial and commercial registration number of shareholders in ownership structure

(ID number) Share participation ratio (%)

Nature of enterprise → State-owned holding → Private holding → Foreign investment.

Number of employees, managers and technicians

Branch: branch type □ branch □ holding subsidiary (over 5 1%)

The name of the city where the branch is located.

Name of the city where the branch is to be established.

□ Yes □ Have you obtained the telecom business license issued by the telecom management department?

License number of the business type approved by the issued license.

Signature of legal representative:

Official seal

Date, month, 2000

Network and information security measures

Contact number of the person in charge of information security

Network and information security measures

Commitment to ensure network and information security

Ministry of Information Industry:

Our company promises to improve the company's network and information security measures, formulate corresponding information security management systems, establish emergency procedures for network and information security, and implement information security responsibilities in accordance with the Basic Requirements for Network Information Security of Value-added Telecommunication Services (YDN 126-2005) promulgated by the Ministry of Information Industry.

Signature of legal representative:

Official seal

Date, month, 2000

Provide users with long-term service and quality assurance measures.

Customer service telephone supervision telephone

Service time □5*8 □7*24 Number of customer service seats

Contact number of the person in charge of customer service

Provide users with long-term service and quality assurance measures.

Commitment letter to ensure customer service quality

Ministry of Information Industry:

Our company promises that when providing services to users, the service quality will not be lower than the standard stipulated in the No.36 Telecommunication Service Specification of the Ministry of Information Industry. If it is lower than this standard or violates this standard, it will damage the interests of users. Our company is willing to bear the corresponding user compensation responsibility and accept the punishment of the competent department.

Signature of legal representative:

Official seal

Date, month, 2000

Note: Telecommunications service specifications can be found on the website of the Ministry of Information Industry.

Website /mii/zcfg/b 136.htm

General format of feasibility study report

Market research and analysis

Business development and implementation plan

Service project name, charging method, charging method and charging standard

□ Monthly subscription □ Timing □ Flow

□ Others □ Self-collection □ Bank payment □ Operator collection □ Others

□ Monthly subscription □ Timing □ Flow

□ Others □ Self-collection □ Bank payment □ Operator collection □ Others

□ Monthly subscription □ Timing □ Flow

□ Others □ Self-collection □ Bank payment □ Operator collection □ Others

□ Monthly subscription □ Timing □ Flow

□ Others □ Self-collection □ Bank payment □ Operator collection □ Others

□ Monthly subscription □ Timing □ Flow

□ Others □ Self-collection □ Bank payment □ Operator collection □ Others

□ Monthly subscription □ Timing □ Flow

□ Others □ Self-collection □ Bank payment □ Operator collection □ Others

Expected service quality

investment analysis

Social and economic benefits

Precautions:

1. This form is used for other value-added telecommunication services except information services, Internet access services and call center services.

2. Market investigation and analysis: it should include market status analysis, market competition analysis and market development forecast.

3. Business development and implementation plan: business arrangement schedule shall be provided.

4. Expected service quality: refer to the Telecommunication Service Specification No.36 issued by the Ministry of Information Industry of People's Republic of China (PRC).

5. Investment analysis: provide the total investment, expected income, business cost and investment return cycle of the business.

6. If the content goes beyond the form, you can attach a page.

Summary of network technical solutions

Network Topology Diagram and Brief Description

The city where the central node is located and the cities where other nodes are located.

Central node machine room address

List of major equipment

The name of the operator providing telecommunication network services and the name of the telecommunication network.

Contact information of technical director

Note: 1. This form is used for other value-added telecommunication services except information services, Internet access services and call center services.

2. If the content is beyond the form, you can attach a page.

Commitment to operate telecom business according to law

Ministry of Information Industry:

After obtaining the business license of * * *, our company will abide by the following commitments when engaging in telecom business activities:

1. We will strictly abide by relevant telecommunications laws, regulations and policies and engage in legitimate telecommunications business activities in strict accordance with the approved business scope;

2 to ensure that the telecommunications services provided meet the national information security requirements, and strictly implement the relevant security and confidentiality management regulations of the national security management department and the Ministry of Information Industry;

3. Consciously accept the industry management, supervision and inspection of communication departments at all levels, and timely submit annual inspection materials and statistical data to communication departments at all levels in accordance with the annual inspection system of the Ministry of Information Industry;

4. Effectively strengthen the management of local branches or holding subsidiaries. The subsidiaries established by the company in various places must hold at least 565,438+0% of the shares when operating telecommunications business;

5. According to the relevant national tariff policies, formulate telecommunication service charging standards. Continuously improve the quality of telecommunications services, operate according to law and compete fairly;

6. Our company will abide by the relevant regulations of the state and the Ministry of Information Industry, and will not use the network resources that are not allowed by national policies to carry out telecom business activities;

7. According to Article 22 of the Measures for the Administration of Telecommunication Business License, our company promises to provide * * * services within the scope of application business within one year (or within the time limit specified in the Special Provisions for Telecommunication Business License);

8. Our company will strictly implement the policies and regulations formulated by the state on foreign investment in the telecommunications industry, and go through relevant procedures in accordance with the Regulations on the Administration of Foreign Investment in Telecommunications Enterprises before introducing foreign capital.

If I violate the above commitments, I am willing to accept the punishment of the communication industry management department according to law.

Signature of legal representative:

Official seal

Date, month, 2000

Other attachment materials to be submitted:

1. A copy of the Company's Business License for Enterprise as a Legal Person and a copy thereof;

2. Copies of relevant qualification certificates of the company's main management personnel and technical personnel;

3. A copy of the house lease agreement or proof of office space;

4. A copy of the business license of the established branch or holding subsidiary and the articles of association of the holding subsidiary;

5. A copy of the capital verification report issued by an accounting firm within one year or the annual financial audit report of the enterprise;

6. A copy of the Articles of Association;

7. A copy of the business license of the shareholder's enterprise as a legal person or a copy of the identity card of the shareholder's natural person, a copy of the shareholders' articles of association and a shareholder's equity structure chart;

8, the competent department of industry pre-approval documents copy;

Special form for feasibility study report of information service industry

Market research and analysis

Business development and implementation plan

Internet information service website name domain name IP address

Services □ Online advertising □ E-mail □ Search engine □ Electronic announcement □ Paid information provision □ Others:

Website column

Website content □ comprehensive □ education □ finance □ enterprises □ ethnic religions □ news media □ publishing □ government undertakings □ others:

Items requiring pre-approval □ News approval number

□ Publication approval number

□ Education approval number

□ Medical care approval number

□ Drug approval number

□ Approval number of medical devices

□ Other certification numbers

Bulletin board service type □ Education and study abroad □ Culture and entertainment □ Science and technology exchange □ Consumption and shopping □ Financial investment □ Life service □ Talent law □ Other:

Mobile network information services □ SMS □ MMS □ WAP □ IVR □ Java/brew □ LBS □ Other:

Access to the whole network □ China Mobile □ China Unicom □ Other local □ China Mobile □ China Unicom □ Other.

SMS Access Number □ China Mobile

□ China Unicom

□ Others

MMS Access Number □ China Mobile

□ China Unicom

□ Others

IVR Access Number □ China Mobile

□ China Unicom

□ Others

Product name, charging method, charging method and charging standard

□ Monthly subscription □ Timing □ Traffic □ Other □ Self-service collection □ Bank payment □ Operator collection □ Other.

□ Monthly subscription □ Timing □ Traffic □ Other □ Self-service collection □ Bank payment □ Operator collection □ Other.

□ Monthly subscription □ Timing □ Traffic □ Other □ Self-service collection □ Bank payment □ Operator collection □ Other.

Expected service quality

investment analysis

Social and economic benefits

Special form for technical scheme of information service network

Network Topology Diagram and Brief Description

City where the information service platform is located

flat

platform

one

□ Address of self-built computer room

Provide the business license number of access unit.

Access bandwidth □ * *□ Name of private access network

□ Hosting lease provides the business license number of the hosting company.

Access bandwidth □ * * * Enjoy exclusive rental space (rack)

□ The virtual host provides the operating license number of the host company.

Access bandwidth □ * * * Enjoy exclusive rental space (bytes)

□ Others

flat

platform

2 □ Address of self-built computer room

Provide the business license number of access unit.

Access bandwidth □ * *□ Name of private access network

□ Hosting lease provides the business license number of the hosting company.

Access bandwidth □ * * * Enjoy exclusive rental space (rack)

□ The virtual host provides the operating license number of the host company.

Access bandwidth □ * * * Enjoy exclusive rental space (bytes)

□ Others

List of major equipment

Contact information of technical director

Special Form for Feasibility Study Report of Internet Access Service

Market research and analysis

Business development and implementation plan

Website name domain name IP address

Service Item Dial-up Access □ Caller □ Internet Card □ Other

Broadband/private line access □ ADSL □ LAN □ WLAN □ FTTX □ DDN □ FR □ ATM □ PCM □ Other

Product name, charging method, charging method and charging standard

□ Monthly subscription □ Timing □ Traffic □ Other □ Self-service collection □ Bank payment □ Operator collection □ Other.

□ Monthly subscription □ Timing □ Traffic □ Other □ Self-service collection □ Bank payment □ Operator collection □ Other.

□ Monthly subscription □ Timing □ Traffic □ Other □ Self-service collection □ Bank payment □ Operator collection □ Other.

□ Monthly subscription □ Timing □ Traffic □ Other □ Self-service collection □ Bank payment □ Operator collection □ Other.

□ Monthly subscription □ Timing □ Traffic □ Other □ Self-service collection □ Bank payment □ Operator collection □ Other.

Expected service quality

investment analysis

Social and economic benefits

Precautions:

1. Market investigation and analysis: it should include market status analysis, market competition analysis and market development forecast.

2. Business development and implementation plan: business arrangement schedule shall be provided.

3. Expected service quality: refer to the Telecommunication Service Specification No.36 issued by the Ministry of Information Industry of People's Republic of China (PRC).

4. Investment analysis: the total investment, expected income, business cost and payback period of the proposed business.

5. If the content is beyond the form, you can attach a page.

Special form for technical scheme of Internet access service network

The central node city node sets the city.

Host room address

Access enterprise name access network name

IP address access bandwidth □ * * * dedicated □

Website name domain name

Network Topology Diagram and Its Brief Description

List of major equipment

Contact information of technical director

Special form for call center business feasibility study report

Market research and analysis

Business development and implementation plan

Service items, inbound business, customer service, telemarketing and others.

Outbound call business □ telemarketing □ market research □ customer care/customer return visit □ others.

Outsourcing service → seat outsourcing → service → service specialist leasing → system equipment leasing → business outsourcing → others.

Consulting → personnel training → operation management → construction consultant → others.

Product name, charging method, charging method and charging standard

□ Monthly subscription □ Timing □ Traffic □ Other □ Self-service collection □ Bank payment □ Operator collection □ Other.

□ Monthly subscription □ Timing □ Traffic □ Other □ Self-service collection □ Bank payment □ Operator collection □ Other.

□ Monthly subscription □ Timing □ Traffic □ Other □ Self-service collection □ Bank payment □ Operator collection □ Other.

□ Monthly subscription □ Timing □ Traffic □ Other □ Self-service collection □ Bank payment □ Operator collection □ Other.

Expected service quality

investment analysis

Social and economic benefits

Precautions:

1. Market investigation and analysis: it should include market status analysis, market competition analysis and market development forecast.

2. Business development and implementation plan: business arrangement schedule shall be provided.

3. Expected service quality: refer to the Telecommunication Service Specification No.36 issued by the Ministry of Information Industry of People's Republic of China (PRC).

4. Investment analysis: the total investment, expected income, business cost and payback period of the proposed business.

5. If the content is beyond the form, you can attach a page.

Special form for technical scheme of call center service network

Other nodes of the central node city set cities.

Host room address

Network structure □ Centralized □ Distributed □ Brief introduction of other modes:

Network Topology Diagram and Its Brief Description

List of major equipment

Contact information of technical director