Laughter is a universal language. Even if the language is unreasonable, a smile can give the other person a feeling of understanding. The following are business etiquette that everyone in the workplace must know, for reference only, and I hope it will help you.
Business etiquette that people in the workplace must know 1 Are you the boss or the boss? Learn how to be polite at work with basic office etiquette.
Whether you are an intern or a boss, you need to know basic office etiquette and how to be polite at work.
1. Don't check your personal device at a meeting with your boss or anyone who might make her disagree with your question.
Don't check your personal belongings during the meeting, especially when there is a boss or anyone who can say no to you.
2. Don't suddenly appear next to someone's cubicle and have a conversation like a head without substance.
Don't suddenly appear next to other people's cubicles. When you have something to say to others, imagine yourself alone in front of you.
Don't use speakers unless you have a meeting in the office with someone attending remotely. Remind the person you are talking to that others are there, and then close the door.
Don't use speakerphone unless you are in your office or other participants are far away from you during the meeting. Remember to remind someone else on the other end of the phone. Finally, remember to close the door.
When answering the phone, say your name and work place.
When you make a phone call, state your name and company first.
When leaving voice mail, say your name, office and telephone number. Briefly state the reason why you called. Repeat the first step; Say goodbye.
When leaving a message on the phone, say your name, company and phone number first. Then briefly explain the reason for calling. Finally, repeat your name, company and phone number and say goodbye.
6. Whoever gets to the door first will open the door for the next person, regardless of whether the other person is male or female.
Those who get to the door first, remember to hold the door for the people behind, whether they are men or women.
7. Don't microwave smelly food in public restaurants.
Don't microwave strong food in public restaurants.
8. When introducing people, first say the name of the person with higher status: "Mrs. CEO, I want you to meet the postman, Ron."
When introducing others, introduce them to people with high social status first. For example, "Madam President, I'd like to introduce our messenger, Ron."
9. If you put your mobile phone on the table, please turn it off. Especially if your ringtone is "Who let the dog out?"
If you leave your mobile phone on the table, remember to turn it off. Especially when your ringtone is "Who let the dog out" (in China, please refer to the effect of "uneasy" ringtone).
10. Don't say "forgive me" and say "please forgive me". The first one is an order; Second, a request.
Don't say "forgive me", but say "I beg your forgiveness". The former is an order and the latter is a request.
Business etiquette that professionals must know Part 2 introduces etiquette.
Introduction is to communicate with each other and establish the relationship between the two sides.
Introduction is the basic way to get to know each other in social situations.
Through introduction, the distance between people can be shortened.
For better conversation, more communication and deeper understanding.
Matters needing attention
1) Introduce the understanding of superiors and subordinates: introduce subordinates first, and then introduce superiors.
2) Introduce women and men: introduce men first, then introduce women.
3) When introducing, don't just point at people, palm up, thumb slightly open and fingertips up.
4) When sitting, all elders and ladies should stand up except those with high positions. If you don't have to get up during a meeting or banquet, you can bow a little.
Business card etiquette
1) People with lower positions first give their business cards to people with higher positions, and men give their business cards to women first.
2) When the other party has more than one person, first give the business card to the person with higher position or older age; Or from near to far, in turn.
3) When the other party hands over the business card, smile, lean forward slightly, look at the other party, point the business card at the other party, and hold the two corners at the top of the business card with your thumb and forefinger.
Business etiquette that people in the workplace must know 3 telephone etiquette
(1) Before making a phone call, it's best to simulate the whole process of making a phone call in your own mind, and figure out how to express it, what words to use, what methods to use, and so on. Some people can't achieve their goals no matter what they say, often because they haven't thought about how to express it in advance, so it is difficult for the other party to accept it at once.
(2) Due to different callers, the corresponding etiquette should also be different. Therefore, before making a phone call, be sure to confirm the identity of the other party and practice polite expressions for different people in advance, so that the other party will have a good impression on you at the beginning of answering. If you don't know who the other person is, it is impolite to ask the other person to answer his own question.
(3) Be sure to give yourself a reasonable reason before calling. Must we fight now? What kind of purpose do you need to achieve? These are all questions that you must think carefully before making a phone call. Some people obviously can play afterwards, but they have to play when communication is poor or the other person is in a bad mood. As a result, they can't play well and waste other people's precious time. Never make such a mistake.
Fax and mail etiquette
In recent years, with the popularization of information network in China, business fax and e-mail have undoubtedly become the main means of communication between people. But in the workplace, faxes and emails can't be sent casually. Many large companies have the functions of automatic filtering, advertising and spam interception. If you send too many mass emails and send them too frequently, it is easy to be thrown into the trash can, but such emails have no effect. The requirements for sending faxes by major units are even stricter, and they must be carefully implemented according to the requirements of the telecommunications department, otherwise it will even be regarded as illegal.
meeting etiquette
Pre-meeting preparations, including:
When-the start time and duration of the meeting;
Location-determine the meeting place;
Who-determine who will attend the meeting;
What-determine the theme of the meeting;
Others-determine the meeting materials, and whether shuttle service and souvenirs are needed.
Matters needing attention during the meeting, including:
Arrange the appropriate meeting host;
Orderly arrange meeting seats: especially when important leaders attend the meeting, they should first arrange the leaders in conspicuous and important seats. Followed by the guests of both the host and the guest, the guest comes first, and the host comes second. Usually, guests sit on the left side of the conference table and the host sits on the right side of the conference table.
Pay attention to details after the meeting, including:
To ensure that the meeting forms a phased resolution, it is best to show the results in writing and implement the meeting;
If guests are present, they should give each other relevant souvenirs;
If necessary, you can take a group photo for the participants.
Etiquette skills in getting along with leaders
(1) Get along with leaders and face their accusations frankly. It is inevitable to be said by the leader at work. When you are accused, you should calm yourself down first. Even if you want to explain, you should hold back first and listen to the leader's statement first. No matter what the leader says, you should listen patiently before you explain. If you quarrel with the leader because his words are too harsh and harsh, the result will not only solve the problem, but also make the leader more angry. When the leader has finished speaking, pick out what the leader said makes sense, take the initiative to admit it and let the leader calm down. Only after the leader's emotions calm down is it a good time to defend himself.
(2) When getting along with leaders, learn to refuse skillfully. If the leader invites you to an activity and you are not free, you'd better create a friendly atmosphere first, and then refuse decisively, so as not to make the leader feel that you are "lofty" and "putting on airs". In addition, if the leader still insists, you can show your unconscious side first and adopt a refusal way that you want to be promoted first and restrained first. Of course, before you refuse, you must first affirm the kindness of the leader and then show your difficulties. I believe that the leader's refusal will be appreciated.
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