Xi 12345 Citizen Hotline Management Office is the management organization of citizen hotline, which is responsible for guiding, coordinating, supervising and assessing the citizen hotline work of all relevant units in the city, and guiding, coordinating and managing the outsourcing service enterprises of citizen hotline platform. Public hotline contractors at all levels are responsible for handing over the public hotline platform, and guiding, coordinating, supervising and assessing the public hotline work of their own units.
The public hotline mainly accepts the following matters:
1. Government information consultation on work responsibilities, policies and regulations, handling procedures, law enforcement procedures, examination and approval items and scope of governments at all levels.
2. Non-emergency assistance within the scope of responsibilities of governments at all levels.
3 complaints, reports, opinions and suggestions on public administration, public services, urban construction, urban management and economic and social development of governments at all levels.
4 complaints and reports on the work style, service attitude, work efficiency and administrative efficiency of government departments at all levels.
5. Complaints that consumers' legitimate rights and interests are infringed upon or operators fail to perform their legal obligations.
6, counterfeiting, bullying, illegal monopoly and other economic violations that distort the market mechanism, endanger people's lives and property safety, undermine fair competition and normal trading order, and hinder the healthy development of the market economy.
7. Recommend the directory of service enterprises such as life and work to the society.
8 other matters assigned by the municipal government.