Service hours are Monday to Friday, from 9:00 am to 17:00 am. 12393 is the national unified medical insurance service hotline, and the insured can call the hotline to consult the medical insurance policy and business process. On March/October, 2022, Nanjing 1 2393 medical insurance service hotline was put into trial operation, running in parallel with 12345 hotline.
It can be handled through medical records in different places in my Nanjing APP medical insurance service area, and the recorded information is successfully uploaded to the national medical platform in different places. Then someone in the background will handle it and send someone to help in time. The hotline opened only 1 more hours, 12393*** answered calls from citizens 100 more times.
Introduction of Nanjing Medical Security Bureau
Nanjing Medical Security Bureau is a newly established unit in Nanjing's institutional reform, which is subordinate to Nanjing Municipal People's Government. There are 9 departments including office, planning, financial regulations department, grass-roots work department and government party Committee. Do a good job in the management of budget and final accounts of medical insurance funds, and organize the formulation and implementation of measures for the supervision and management of medical insurance funds.
The main responsibility is to formulate policies, plans and plans for the city's basic medical insurance, maternity insurance, serious illness insurance, medical assistance, medical prices and other medical security systems, promote the establishment of a long-term care insurance system, establish and improve a multi-level medical security system and organize its implementation. Organize the implementation of medical insurance financing and treatment policies, coordinate urban and rural medical insurance financing and treatment standards, and establish and improve a dynamic adjustment mechanism for treatment that is compatible with the level of financing.
Reference to the above content: Baidu Encyclopedia-Nanjing Medical Security Bureau