1. Call JD.COM Customer Service at 95 1 18.
2. In the voice prompt, select the type of question you need to consult.
3. According to the voice prompt, enter the corresponding numbers or keywords.
4. If you can't solve it through voice prompts, you can try to directly say keywords such as manual service or manual transfer, and the system will automatically transfer manual customer service for you. In addition, you can also consult in official website, JD.COM or JD.COM through the online customer service on the APP, which is more convenient and quick. On JD.COM official website or APP, you can also chat with customer service staff online or make voice and video calls directly to solve your own problems.
Manual customer service
Customer service mainly embodies a kind of customer satisfaction-oriented value, which integrates and manages all the elements of customer interface with the preset optimal cost-service combination. Broadly speaking, anything that can improve customer satisfaction belongs to the category of customer service. Customer satisfaction refers to the difference between the treatment that customers actually feel and the treatment that they expect. )
Customer service can be basically divided into manual customer service and electronic customer service, among which manual customer service can be subdivided into three categories: text customer service, video customer service and voice customer service. Text customer service refers to customer service based on typing and chatting, video customer service refers to customer service based on voice and video, and voice customer service refers to customer service based on mobile phones. WeChat customer service relies on the exquisite technical conditions of WeChat, integrating all functions of text customer service, video customer service and voice customer service.