At the beginning of 2006, I joined the branch of China Life Insurance Company and engaged in life insurance work that I was not familiar with. Over the past year, with the kind care of the company leaders and the enthusiastic help of other experts, I have changed from an insurance layman to a person who can independently engage in and carry out insurance marketing business. I didn't do anything illegal in my own business post, and worked together with the employees of the company to successfully complete all the tasks assigned by the leaders and superiors. The following is my work report for the past year.
First, strive to improve political literacy and ideological and moral level.
Actively participate in all kinds of political study, theme education, vocational education activities, organizational activities and recreational activities organized by superior companies, branches and departments, without being absent without reason; Can adhere to the correct political direction, seriously study Deng Xiaoping Theory and Theory of Three Represents, actively strive to improve their political literacy and ideological and moral level from all aspects, and make continuous progress ideologically and politically.
Second, strive to improve professional quality and service level.
Actively participate in all kinds of business study, training and examinations organized by superior companies, branches and departments, study diligently, be good at creation, constantly strengthen the training of their own business quality, constantly improve their business operation skills and basic skills of serving customers, master their due professional business skills and service skills, handle all kinds of business skillfully, understand all kinds of business products operated by the company and carry out targeted publicity and promotion.
Third, strictly enforce the rules and regulations
Over the past year, we have strictly implemented the rules and regulations, internal control system and service regulations of superior companies and branches, insisted on using civilized language, and never acted beyond our authority or abused power for personal gain. There are no customer complaints and other irregularities. Behave yourself in your spare time, and don't participate in gambling, buying six-hour lottery tickets and other bad behaviors.
Four, complete the tasks assigned by the branch and department.
Over the past year, I have been able to work diligently, conscientiously, leave early and return late, stick to my post, contribute silently, and actively complete various tasks assigned by the branch and this department. Can take the initiative to take into account the marketing work and tasks of the department, and actively market e-banking business, various bank cards and other intermediary businesses.
Over the past year, with my love for the insurance industry, I have gone all out to perform my work and post responsibilities, and tried my best to do all the work according to the requirements of my superiors. Some achievements have been made, which have been well received by leaders and comrades. Looking back on the past year, I am pleased with my achievements, but I also find that there are still some gaps and shortcomings compared with the best employees. But I have the confidence and determination to find the gap in my future work, bravely overcome the shortcomings and deficiencies, further improve my overall quality, and do a good job that I should do.
Model article 2, summary of insurance activities, aims to further strengthen insurance publicity, enhance the overall image of the insurance industry, avoid the crisis of trust, enhance customer loyalty and promote the stable and healthy development of the industry. At the same time, raise public awareness of insurance, stimulate insurance demand more widely, and promote the steady and rapid development of the insurance industry. According to the spirit of "Notice on Doing Well the Work Related to XXX20xx National Insurance Publicity Day" and the work requirements of companies in various provinces, XXX Branch launched a series of publicity activities on July 8 -9, focusing on the theme of this year's publicity day, and achieved good results. The detailed summary report is as follows:
First, widely publicize and enhance perception. Our company mainly publicizes the theme of this year's "Insurance Public Publicity Day" by placing posters and Yi Labao booths at the headquarters of the municipal branch and the business premises of its subordinate branches and marketing departments, and hangs banners at the main entrance and business premises of the municipal branch to create momentum for the event.
Second, carry out service experience activities. By inviting customers for on-site consultation and service experience, our company has further deepened the public's understanding of the company and insurance business, and made customers feel the optimization of the company's policy service process and the convenience of counter service more intuitively, and achieved good publicity results.
Third, enrich the forms of publicity and expand its influence. Our company not only carries out publicity in the business place through posters, Yi Labao and other tools, but also further expands the scope of publicity activities by using the rich forms such as the internal website platform of the municipal branch and the company video conference.
Over the past year, I have been able to work diligently, leave early and return late, stick to my post, contribute silently, and actively complete various tasks assigned by branches and departments. Can take the initiative to take into account the marketing work and tasks of the department, and actively market e-banking business, various bank cards and other intermediary businesses.
Over the past year, with my love for the insurance industry, I have gone all out to perform my work and post responsibilities, and tried my best to do all the work according to the requirements of my superiors. Some achievements have been made, which have been well received by leaders and comrades. Looking back on the past year, I am pleased with my achievements, but I also find that there are still some gaps and shortcomings compared with the best employees. But I have the confidence and determination to find the gap in my future work, bravely overcome the shortcomings and deficiencies, further improve my overall quality, and do a good job that I should do.
First, earnestly implement the post responsibilities and earnestly perform their duties.
As a salesman, his job responsibilities are: 1, doing everything possible to accomplish regional sales tasks; 2. Strive to complete the requirements in the sales management measures; 3. Be responsible for strictly implementing the outbound procedures of products; 4. Actively and extensively collect market information and report to leaders in time; 5. Strictly abide by the company's rules and regulations; 6. Have a high degree of professionalism and a high sense of ownership; 7, complete other work assigned by the leadership.
Job responsibilities are the requirements of employees' work, and also the standard to measure the quality of employees' work. Since I have been engaged in business, I have been taking my job responsibilities as the standard of action, starting from bit by bit in my work, and demanding my behavior in strict accordance with the terms of my duties. In the business work since 1 month, I can start with product knowledge, carefully analyze market information while understanding technical knowledge, and make marketing plans in time. Secondly, I often communicate with sales staff in other regions to analyze market conditions. In my daily work, after receiving the task assigned by the leader, I actively set out to finish the task on time on the premise of ensuring the quality of work.
In a word, the practice these days has proved that a salesman's business skills and performance are very important, which is the standard to test a salesman's work gains and losses. When selling in Xingtan and Jun 'an markets in Shunde, due to lack of business knowledge, low business skills, rapid market changes and poor performance.
Two, a clear task, proactive, and strive to complete the quality and quantity on time.
At work, I have always known that only the superior-subordinate relationship, both internal and external alike. I must not be careless or negligent in the work arranged by the leaders. When accepting the task, on the one hand, I should actively understand the intention of the leader and the standards and requirements that need to be met, and strive to complete it ahead of time within the required time limit, on the other hand, I should also actively consider and supplement it.
Third, correctly handle customer complaints and solve them properly in time.
Sales is a long-term, step-by-step work, and product defects are common, so salespeople should treat customer complaints correctly, treat them as equally important or even worse than product sales, and handle them carefully at the same time. In the process of product sales, I strictly follow the sales and service commitments made by the company. When I receive a customer complaint, I must first make a record of the customer complaint and make a verbal commitment. Secondly, I should report to the leaders and relevant departments in time. After receiving the instructions from the leader, I will work with the staff of relevant departments to formulate a response plan, and at the same time, I will communicate with customers in time to make them satisfied with the treatment plan.
Fourth, seriously study our products and related product knowledge, and determine the available product varieties according to customer needs.
Familiarity with product knowledge is the premise of good sales. I also pay attention to the study of product knowledge in the process of sales. I can basically answer questions about the use, performance and parameters of the products produced by the company, and I can basically master the use and usage of some related products.
Summing up my previous work, I still have many problems and shortcomings in my work, and I need to learn from other salespeople and peers in working methods and skills. In June, I plan to learn from each other on the basis of my work gains and losses last month, focusing on the following aspects.
(1) According to the regional sales situation and market changes in May, I plan to focus my work on Qixian and Linzhou. First of all, I will mainly do a good job of self-purchasing users in various pig farms, and choose several pig farms with large consumption and good economic conditions: Ge Dongsheng, Liu, Yang Lianqiao as the focus.
(2) Visit pig farms that have never been to, expand the market and increase sales letters.
(3) While doing my job well, I plan to improve my theoretical knowledge by learning business knowledge, skills and actual sales, strive to continuously improve my comprehensive quality and lay a human resource foundation for the further development of the enterprise.
(4) In order to ensure the completion of the sales task in June, I usually actively collect information and summarize it in time, and strive to open up new markets and expand the market share of products.
(5) The target quantity is 10 ton.
As we all know, sales work is the core of any feed enterprise, and the work of other departments of the company is centered on sales. Therefore, as a salesperson, the responsibility is more important than Mount Tai.
In this year, I know that my duty is to do my duty for the company and serve customers intimately. The system formulated by the company can be well observed and implemented, and can work actively. At the same time, you can strengthen your own study, constantly improve your business knowledge and work ability, abide by the law and do nothing that harms the interests of the company!
Generally speaking, I have made great progress this year. Whether it is negotiation with old customers or contact with new customers, it is step by step.
Market resources are the basis of our survival and development, but they are limited. After investigation and analysis, it is found that not all regions can develop rapidly and need to develop in a planned and step-by-step manner. Which customers need to be developed in time, which customers can't start temporarily, which customers need complementary linkage, which can't be achieved by imagination alone, and the objective economic laws can't be violated. Even when a customer should adopt what kind of strategy, when should he pay a return visit, and when should he contact in person or by telephone, all these are issues that need to be considered. Blind, unplanned and repeated visits may lead to vicious rebellion of customer resources, and even cause chain negative effects.
My strong sense of responsibility forces me to constantly reflect on the necessity of adopting scientific and effective marketing ideas. Everyone knows that the straight line between two points is the shortest, so I will analyze which are customers and which are customers. While ensuring that products can be bought by end customers, we should also ensure that products can be sold, that is, we should carry out "customer-oriented" promotion, store sales and market promotion in a planned and multi-level manner?
The market is the worst coach, and the game has already started before warming up; The market is also the best coach, who can teach us skills and development opportunities without practice. What matters is whether market participants have a long-term vision and whether their character can stand the test.
After a year's hard work, the sales task assigned by the company was exceeded.
Annual sales: chicken feed 12 120 tons, pig feed 2635 tons and miscellaneous feed 1847 tons.
These achievements are inseparable from the attention and support of the leaders, and also permeated with my blood and sweat, laying a good foundation for achieving better sales performance in 20xx.
Although I made good achievements in 2009, it only shows that I will work harder in the past and in the new year, and strive for more brilliant achievements in by going up one flight of stairs on the basis of 2009 with the care of my leaders and the help of my colleagues!
The theme of xx year determined by China Consumers Association is "Consumption and Development", with the participation of Zibo Administration for Industry and Commerce, Bureau of Quality and Technical Supervision, Health Bureau, Price Bureau, US Food and Drug Administration, Tobacco Monopoly Bureau and other units. Zibo Insurance Industry Association organized dozens of insurance companies in the city to participate in this conference.
The conference held lively consumer consultation service activities, accepted consumer complaints on the spot, publicized relevant laws and regulations to protect consumers' rights and interests, and carried out various forms of publicity and convenience consultation service activities.
In order to do a good job in this publicity activity, Zibo Branch of Xinhua Life Insurance held a meeting in time according to the requirements of Zibo Insurance Industry Association and the specific arrangement of customer service activities of the branch on 3. 15, and combined with the actual situation of the branch, worked out the implementation plan in detail, and prepared publicity materials and exhibition boards in advance.
Today, nearly 20 people, including customer service personnel, underwriting compensation personnel and business personnel of Zhangdian Service Department, participated in the consultation and publicity activities. We make full use of the Q&A Manual on the Basic Knowledge of Life Insurance Products issued by the Provincial Insurance Regulatory Bureau and industry associations, actively publicize the basic knowledge of life insurance to the masses, let consumers know their rights and obligations, and further enhance consumers' awareness of self-protection; Actively promote Xinhua Life Insurance and our dividend products by using the "Notes on Buying Dividend Products" to let consumers know about Xinhua Life Insurance and our products; The customer service and staff of the two nuclear companies patiently and meticulously answered consumers' inquiries, dispelled some consumers' doubts that insurance is easy to settle claims, and timely publicized the service brand and advantages of Xinhua Life Insurance.
Through this activity, we also exchanged views with the customer service and personnel of the two nuclear companies in the same industry on how to improve consumers' insurance awareness, improve the legal and compliance operation of insurance companies, and improve customer service ability and level.
The "3. 15" campaign lasted for 2 days. We distributed more than 2,500 promotional materials and received more than 200 customer inquiries. The publicity campaign has achieved good social effects, which not only improved consumers' awareness of rights protection, publicized insurance knowledge, but also established a good corporate image of Xinhua Life Insurance.
Summary and Selection of Model Articles on Insurance Activities 5 According to the work requirements in the Notice on Launching Insurance, Better Life 3. 15 Insurance Theme Publicity Campaign issued by Henan Insurance Industry Association on February 27th, 20xx, in order to implement the spirit of the document, promote the construction of insurance integrity, create an insurance market environment for honest sales, enhance the social image of the industry with standardized insurance services, and increase the protection of insurance consumers' rights and interests, so that the whole society can Huatai Life Insurance Henan Branch organized a 3. 15 publicity campaign with the theme of "Better Life through Insurance".
The first is to clarify the theme and improve the system.
The General Manager's Office of Henan Branch attached great importance to this publicity activity, organized a special meeting, conducted in-depth study on the spirit of the document and actively publicized it: "Insurance, Better Life" 3. 15 was clearly the theme of this publicity activity; The purpose of the activity is to popularize insurance knowledge, publicize insurance concepts, advocate honesty and trustworthiness, strive to practice the industry core value concept of "keeping promises, taking risks, emphasizing services and conforming to norms", and show the concept of "standardizing operations and improving services" in Henan insurance industry.
Fully understand the significance of this publicity activity, integrate the company's resources, and form a joint force of publicity work. The branches under its jurisdiction set up a leading group to be responsible for this publicity work. The general manager is the first person in charge of this work, and the personnel administration department of each institution is the special responsible department, responsible for the implementation and coordination of specific work. With the full cooperation of relevant departments, the insurance knowledge is publicized through various publicity channels, a long-term mechanism is established, and an activity plan is jointly formulated. Under the unified deployment and supervision of branches, this kind of "insurance"
Second, it is rich in content and diverse in forms.
Henan Branch earnestly implemented the document requirements, combined with the actual situation of branches and institutions under its jurisdiction, and vigorously carried out the publicity campaign on the theme of "Better Life through Insurance" 3. 15. This work has spread all over the institutions under the jurisdiction of our province. In coordination with the publicity activities of local insurance industry associations of various institutions, various publicity forms have been adopted: centralized publicity 13 times, 82 staff members, 2,705 consumers participating in the activities, and 2 1 15 copies of publicity materials; Publicity at outlets 18 times, with employees 107 and consumers 257, and 245 promotional materials distributed; Launching the 10 theme presentation, involving 1 17 staff, 396 consumers participated in the event and distributed 643 publicity materials; Conducted 14 special trainings, 132 staff, 260 consumers participated in the activities, and distributed 40 1 promotional materials. Promote the following contents to insurance consumers through the above forms: 1. Popularize the basic knowledge of insurance. Introduce the concept, content, types, nature, functions, relevant legal systems and legal responsibilities of insurance to consumers, and improve their own legal awareness, responsibility awareness and ability to cope with risks; The second is to convey the concept of insurance service. By introducing the content, service process and service characteristics of the company's insurance services, consumers can fully understand the obligations of insurance companies in the process of selling insurance products and providing insurance services and the rights of insurance consumers. The third is to explain the insurance process specification. Introduce the whole process of insurance, matters needing attention in insurance, and remind consumers to actively cooperate with the return visit. , deepen consumers' understanding of insurance, guide consumers to rational consumption and avoid misleading sales.
Set up a publicity desk at the publicity activity site, and distribute the relevant materials of "the right to safety, the right to know, the right to choose, the right to fair trade, the right to claim compensation, and the right to education" stipulated in the Consumer Protection Law revised in 20xx; Publicizing the company news articles related to claims cases with high claims amount and great social impact in 20xx will help insurance practitioners and insurance consumers to further accurately understand, exercise and correctly perform their legal rights and obligations according to law; It is conducive to guiding insurance consumers to identify the risk points of insurance products or services and accurately understand the risk responsibilities of insurance institutions and financial consumers themselves.
I recommend it carefully.