1. Call first 12345.
2. Then wait for manual customer service.
3. After the connection, explain the specific matters that need to be consulted to the manual customer service.
4. If the consultation matters do not belong to the category that customer service can solve, you can ask the manual customer service for the next operation.
If you need to consult the epidemic situation, you can call 12345 according to the following steps:
1. Call the 24-hour service hotline 0871-12345+0-12345.
2. Click No.6 to transfer to integrated service.
3. Click the No.6 key again to switch the manual seat to the integrated service.
I hope the above information can help you solve the problem. Please feel free to let me know if you have any other questions.