12320 is a government public welfare hotline set up by the Ministry of Health. It was launched on February 9, 2005, and was put on trial in 2006. 20 12 will be fully launched at the end of this year. 201March 2320, the public health telephone was officially renamed as 12320. The telephone covers all parts of the country and serves everyone in China.
2065 438+08. 02. 08, 12320 forwarded the blog post "Ejiao is not worth buying on holidays", and Weibo called Ejiao "boiled donkey skin", which caused concern and misunderstanding. 12320 sincerely apologizes to the netizens and users of 12320.
As early as the SARS period, the Ministry of Health opened a unified hotline "95 120" nationwide to facilitate the public to report public health emergencies and infectious diseases and answer public health questions. But 95 120 itself is a toll phone in the telecommunications sector. Only in the special period of SARS, it was used as a government public welfare hotline in the health industry, and it was restored to a toll phone after SARS. It is understood that 28 ministries or organizations across the country have opened the "123 series cornet" government public service hotline, which only charges market calls and does not charge information service fees, such as 123 15 consumer rights complaint hotline and 12369 environmental protection hotline. And health is directly and closely related to every citizen, so the health system should especially be as soon as possible. The Ministry of Health actively negotiated with the Ministry of Information Industry, and selected "20" after "123" in combination with the "120" medical emergency number, thus determining the "12320" number, and began to use 12320 nationwide on February 9, 2005. 12320 belongs to the government's public welfare hotline in the health industry. It is a channel for the health system to communicate with the society and the public, a platform for the public to report and complain about public health-related issues, and a window for spreading health policy information and health and disease prevention knowledge to the public. It is an important measure for the health department to implement the people-oriented ruling concept, disclose government information, further close the relationship between the government and the people, and improve the work style, with the ultimate goal of improving the people's lives.