1, enter the iTunesStore.
2. Log in to the registered account.
3. Query the purchase information. On the My page, find the "Payment and Billing" section to inquire about the purchase information of this account.
4. Report the problem. On the "Payment and Billing" page, find the order that needs a refund, click the "Report Problem" option, select the refund reason and submit it. Please note that Apple's refund policy may require proof of purchase or meet certain conditions. If you encounter any difficulties, it is recommended to contact Apple Customer Service directly for consultation.