opening remarks
Hi, this is? Your name? From where? Your company. May I speak to Mr Smith?
Hello, this is xx from X company. Are you Mr Smith?
The other party is not in or busy.
Can you take a message for me? Please tell her/him …
I want to leave a message for her/him. Please let her/him know …
Can you leave a message to tell him? ...
When is the right time to call?
When is it convenient for me to call again?
When will she/he come back?
When will he come back?
Could you tell him/her that I called?
Could you tell him that I called him?
Could you ask him/her to call me back?
Could you tell him to call me back?
Ok, thank you. I will call back later.
Ok, thank you. I will call back later.
If you have something to say,
I'm calling to ask/discuss/clarify …
I just want to ask ...
I'm calling for/because …
I'm calling to ask …
I'm calling to ...
Correct the other side's statement
I'm sorry, but I think this is a misunderstanding …
I'm sorry, but it's not entirely correct.
I'm sorry, I think you misunderstood. ...
Confirm important information with the buyer
Let me see if I understand correctly.
What do you mean by ...?
So if I understand correctly ...
Just to be clear, you said ...
I'm not sure I understand. You mean ...?
You mean, just want to confirm with you. ...
Didn't hear what the buyer was saying
Sorry, I didn't catch that. Can you repeat that?
Sorry, I didn't catch that. Can you repeat that?
Would you mind spelling that for me?
Can you spell this for me?
Would you mind slowing down?
Could you speak more slowly?
Would you mind speaking a little louder?
Could you speak a little louder?
When the call quality is not good
Excuse me, could you speak louder?
Would you mind speaking a little louder?
Could you speak a little louder?
Sorry, I can't hear you clearly.
I think we have a bad connection. ?
Sorry, the line is bad, I can't hear you clearly.
At the end of the call
I will follow up the requested information soon.
I will follow up the information you need as soon as possible.
I'll let you know our latest progress.
I'll keep you informed of any new developments.
Thank you for your time. Have a nice day!
Thank you. Have a nice day!