According to your description, I suggest you refer to the following information:
The contact information of Wuchang Gold Medal Service Center is as follows:
Address: No.389 Luo Yu Road, Wuchang District, Wuhan Tel: 027-87215120/8779025/8779040/8779020.
Address: Hyatt Garden 1-48, Shujia Street, Wuchang District, Wuhan Tel: 027-678 14330
Address: No.389 Luo Yu Road, Wuchang District, Wuhan Tel: 027-87215120/8779025/8779040/8779020.
Address: No.481Hyatt Garden, Shujia Street, Wuchang District, Wuhan
Tel: 027-678 14330
For the contact information of the Gold Service Center, you can also choose your province and city and the product type you use through the following websites:
/zh/support-drivers/e support/as CPPS . html
I hope the above reply can help you.
If the above information can't solve your problem, you can log on to www.hp.com.cn/chat,, the online chat room of HP Network, and ask an online engineer to help you solve the problem further.
More product information is available in www.hp.com.cn/800..