Convenience Hotline 12345 is an open telephone service platform for the municipal government to handle non-emergency affairs within the administrative functions, and it is mainly responsible for handling calls such as consultation, reflection, suggestions, help and complaints from citizens within the administrative functions.
12345 "main responsibilities of the government service hotline:
1. Answer and receive incoming calls and letter work orders forwarded by the front desk and county administrative service centers in time through dedicated telephones and "12345" private network.
2, in accordance with the prescribed time limit and requirements, handle, reply, reply to public consultation, suggestions, opinions and complaints.
3. Edit, update, review and submit standardized answers to the government information knowledge base of the unit.
4, establish and improve the internal acceptance, approval, handling, reply, filing, confidentiality, assessment, accountability and other work systems.
5. Guide, coordinate and supervise the member units at the next lower level to handle related work matters.