How many complaints about power failure?

9598 is the national unified power supply service hotline number, which provides services such as electricity fee inquiry, business handling and consultation, power failure information inquiry, fault repair, electric card recharge and inquiry, customer complaints, reports and suggestions. According to the comprehensive statistics of State Grid Corporation, 95598 system accepts the most complaints about power supply quality, accounting for 3 1. 17%, and the hot spot of complaints is frequent power failure (Wang Yuerong. Talking about the prevention of power supply service complaints [J]. Rural electrician, 20 19 (10): 22. As an important window to communicate with customers, 95598 customer service currently controls the handling of customer problems by accepting customer complaints. However, customer complaints are a way to put out the fire afterwards. Too many complaints will not only affect the consumer experience of customers, but also affect the reputation of power companies. How to reduce customer complaints has become a key issue for power enterprises to improve service quality. [0003] From the analysis of domestic power supply reliability index management data, the planned power outage with non-power-limiting nature accounts for the largest proportion in China's power supply reliability and has the greatest impact on power supply quality. Therefore, it is an effective reference to analyze the complaint data received by 95598 system in the past and predict the possible complaints after power failure. Through the prediction of complaints, after making a power outage plan, we can fully publicize the power outage in advance, actively communicate with sensitive customers in advance, improve service quality and reduce customer complaints.