If consumers want to complain to the platform 123 15 under the jurisdiction of the administrative department for industry and commerce where the operator is located, they need to call 123 15 where the merchant is located to find out the situation.
No matter where you dial 123 15, there is a charge, so consumers need to be clear before dialing:
1, with clear information of the respondent (the respondent's business, such as store name, address, telephone number, etc.). );
2. There are specific appeal needs, reasons and factual evidence;
3. Consumers buy and use goods or services for their daily consumption needs;
4. It belongs to the jurisdiction of the administrative department for industry and commerce (it can be divided into work related to market supervision and management and administrative law enforcement, and the jurisdiction involves both functions and regions).
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