Pre-sale and after-sale services are also very important for evaluating the quality of a commodity. The following is a model essay on the quality assurance of pre-sales and after-sales service that I collected for you. Welcome to read!
Model essay on quality assurance mode of pre-sales and after-sales service 1 1. Service commitment
Based on the principle of survival by quality and development by benefit, our company conscientiously does a good job in the quality of each project, from scheme design, material selection, production control, installation supervision to post-construction service, and every link has a special person in charge to ensure the quality of all projects.
1. Provide products and thoughtful and effective services that meet customer needs and quality expectations in strict accordance with the contract requirements.
2. Strictly check and control the incoming quality of raw materials and outsourced parts.
3. Organize the cooperative supporting production units to ensure that the product quality meets the requirements of the technical quality clauses in the contract.
4. Make a special quality plan to control the quality of engineering installation and construction.
5. All parts should be optimized and accepted according to national standards. The principle is to deal with the problem first, then distinguish the responsibilities, and meet all the requirements of the construction progress.
Second, the technical service commitment
1. Provide necessary technical documents in time according to the requirements of the buyer and the contract, and have the obligation to invite the buyer to participate in the seller's review when necessary.
2. Provide on-site technical services according to the requirements of the buyer, and the seller shall be responsible for installation.
3. Strictly implement the meeting minutes or agreements signed by the supply and demand sides on major issues.
4. Strengthen pre-sale, in-sale and after-sale services, and put? Advanced service? Full service? Implement the whole process of product manufacturing and installation.
5. Arrive at the site as soon as possible within two days after receiving the quality problem information reflected by the buyer to ensure that the users are not satisfied with the quality and the service will not stop.
6. The products shall be implemented within the warranty period under the working conditions and operating conditions that conform to the product standards and the contract? Three packs? All supplied products will be repaired free of charge during their service life. If the accident is caused by unreasonable design wind load, the seller shall repair it free of charge.
Third, the service plan
1. Scheme design: Based on the principles of safety, economy and practicality, design the best scheme for users.
2. Pre-sale service: The company sends special personnel to actively coordinate and fully cooperate with the construction unit to handle all the formalities before construction. Actively cooperate with the construction unit to do a good job in site foundation work and prepare for construction. Actively get in touch with local police stations, offices and traffic police, and do a good job in surrounding relations.
3. After-sales service: As the contents contained in the bidding documents of this project are semi-finished, if the later project is still entrusted to our company for construction, our company will start the project after acceptance and delivery. Users are God? The idea of customer first, strictly in accordance with the warranty period stipulated by the state, thoughtful service. During or outside the warranty period, once you receive a call from the customer, ensure that the relevant personnel arrive at the scene within two days. During the warranty period, pay a regular visit to users at least twice a year to understand the use of the house, solve various problems raised by users and solve problems for users. After the warranty period, we will set up a user hotline in the company to answer users' inquiries in time and enthusiastically, solve users' difficulties, stand by at any time, and only charge for materials for maintenance.
4. Establish a quality return visit maintenance system: strictly implement the quality return visit, warranty and maintenance system of construction projects from the date of completion acceptance and delivery, and establish? Users are God? Thought, the specific measures are:
(1) During the warranty period, we will pay a quality return visit every quarter. Adhere to the annual quality return visit outside the warranty period.
(2) During the return visit, make rectification or maintenance according to the requirements put forward by the construction unit.
(3) During the warranty period, send professionals to the site to cooperate with the owner for maintenance. After the warranty period expires, the maintenance personnel should keep in touch with the owner.
(4) After the completion of the project, all users will be issued with maintenance cards, which will be signed by the users at the expiration of the warranty period, put on record by the owners, recorded during the warranty period, and signed by the users and owners after inspection.
Xxxx engineering co., ltd
Xxxx，xxxx，xx，xx
Essays on quality assurance model of pre-sales and after-sales service 2 xxx Transportation Branch:
In order to implement the high-quality service of the passenger line contractor, drive in a civilized way, further standardize the business behavior, give full play to the overall advantages of the professional road passenger transport of our group company, and improve the competition level of the same industry, I take (Tian Yu? Yahongqiao? Tangshan) class line contractor hereby guarantees to Yutian Transportation Branch of Tangyun Group that:
1, in strict accordance with the approval line;
2. Ensure that the operating procedures are complete and effective;
3. Abide by the rules for hiring drivers and flight attendants;
4. Do not raise the fare privately, and strictly implement the fare according to the regulations;
5, to ensure the correct use of tickets, do not use private bills and do not refuse to pay tickets by car;
6, to ensure that within the scope of the provisions of the crew, do not refuse to leave the guests;
7. Smile service, warm and thoughtful, provide sincere service for passengers, patiently answer passengers' questions, enthusiastically help passengers solve problems, accept passengers' suggestions or opinions with an open mind, and be more careful when providing services for key passengers.
8. I promise that in the future production and business activities, I will strictly implement all laws, regulations, rules and standards related to road passenger transport. If there is any violation, I will voluntarily accept the punishment of relevant departments and companies.
License plate number: Ji BXXXX
Commitment: XXX
20XX May 8th
Essays on quality assurance mode of pre-sale and after-sale service 3 1. Commodities? Three packs? It means:
1. Warranty: If performance failure is found, it can be tested, debugged and maintained free of charge.
2. Replacement: If a performance failure occurs within a few days from the date of sale, if the consumer is willing to repair and replace it, it must be replaceable without damaging the appearance and affecting consumption.
3. Guaranteed return: If there is a performance failure within a few days from the date of sale and consumers are unwilling to repair or replace it, they must return it without damaging the appearance or affecting consumption.
Two. The detailed rules for returning goods explain the specific contents of the three guarantees and stipulate the specific scope of pre-sale, sale and after-sale. These rules stipulate the time limit and content of compulsory maintenance. These rules detail the procedures, repair contents and service flow of Sanbao.
3. Duties: Technical Service Department is the management department that implements technical services, and is fully responsible for the service-related training of special maintenance stations, guiding the technical services of maintenance departments, fully responsible for the "three guarantees" technical services, collecting and sorting out quality information, and guiding and supervising the work of various maintenance departments.
1. The depreciation expense shall be calculated from the invoice date to the return date, in which the time occupied by repair and the time to be repaired shall be deducted. Damage caused by improper use, maintenance and storage of consumers, damage caused by disassembly of non-three-guarantee repairers, no three-guarantee certificate and valid invoice, the model of three-guarantee certificate is inconsistent with or altered from the model of the repaired product, and damage caused by force majeure is not subject to three-guarantee, but can be repaired at a charge. To sum up, if the product you bought has quality or performance problems within seven days, you certainly have the right to ask for a refund. If there is no quality or performance problem, you have the right to ask for a return, unless the merchant has a promise. ? Three packs? It is stipulated that consumers should handle three guarantees with invoices and three-guarantee certificates, and the validity period of three guarantees is calculated from the date of issuing invoices, deducting the repair time and no spare parts to be repaired; If the product performance is unqualified within 7 days from the date of sale, consumers can choose to return, exchange or repair it; If the product performance is unqualified within/0/5 days from the date of sale, consumers can choose to exchange or repair it; Within the validity period of the Three Guarantees, if the product cannot be used normally after two repairs, the seller shall be responsible for replacing the product of the same model and specification for consumers free of charge or returning it in accordance with relevant regulations.
2. The qualified products sold should be repaired, replaced and returned? Three packs? Service.
Maintenance: The warranty period of the sold products is two years for high-grade products and one year for low-grade products. Free maintenance during the warranty period, free of service fees such as material fees, working hours and transportation fees.
Replacement: within 180 days after purchase, the same product has repairable general quality problems, but it still does not meet the quality standards of qualified products after two repairs, so it should be replaced. The replaced product must be qualified, and the warranty period of the replaced product shall be recalculated from the date of replacement.
Return and exchange: within 90 days after purchase, the same product has serious quality problems such as endangering the safety and health of consumers and exceeding the standard of harmful substances; Or the general quality problems can not meet the qualified quality standards after two repairs and replacement; Or the goods cannot be exchanged within the agreed time limit; Or failing to pass the inspection; Or if there is a promise of return or refund in the contract, return the goods. When returning the goods, the payment will be repaid at the original purchase price.
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