As a receptionist, I dress neatly, don't wear heavy makeup, don't wear expensive accessories, pay attention to personal hygiene, and avoid eating pungent food before going to work. In the standing service, always full of energy, smiling at the guests, positive and enthusiastic. Be professional, and don't just leave your job to do personal things. Don't chat with others during work hours, ignore guests. In any case, don't argue with guests, use polite language, don't laugh at or satirize guests, don't use vulgar language and behave rudely. I have a warm and sincere service attitude. When a guest complains about the service, I listen patiently and accept it sincerely, without interrupting the guest's conversation or even ignoring it. I sincerely apologize to the guests and immediately start to solve the problem. Be sure to treat all guests equally and serve them warmly.
I can answer all my questions and take pains to ask them. Answer questions concisely, accurately and clearly. If you are in charge of the hotel's location, service hours and facilities, you don't have to use vague words such as "maybe", "maybe" and "probably" to answer the guests' inquiries. When guests ask questions, I am eager to be their good adviser. In addition to knowing and being familiar with our company, we are also familiar with other local service industries, such as tourist attractions, round-trip routes, means of transportation, shopping places and other related information, so as to provide services to guests at any time and avoid asking questions.
When a guest encounters difficulties, I will try my best to help and never refuse for any reason, such as repairing large and small items on behalf of the guest. If you can't meet the requirements of the guests, apologize to the guests in time for understanding, and don't make up excuses and prevaricate at will. I will keep my promise if I promise my guests, and I will not neglect it or even forget it.
When the guests left the store, they came to the front desk to check out. I am enthusiastic, quick and accurate, and don't delay the guests' time. Check the charges on the spot and settle the money face to face. Thank the guests after checking out. Welcome to visit again. Because I know the right farewell words can impress the guests and attract them to come again.