1. Shanghai women were retaliated by takeaway brother for bad reviews.
Ms. Wu from Shanghai ordered a takeaway. When the takeaway brother delivered the meal, because Ms. Wu was answering other calls, she did not receive the call from the takeaway brother in time. However, when Ms. Wu called the takeaway brother to ask the takeaway brother to deliver the meal, the takeaway brother refused to deliver the meal to Ms. Wu again on the grounds that she had already delivered the meal. In a rage, Ms. Wu also gave the takeaway brother a bad review.
Therefore, the takeaway brother retaliated against Ms. Wu. He not only kicked Ms. Wu's door, but also asked Ms. Wu to cancel the bad review and compensate him for 200 yuan money. Afterwards, the takeaway brother threatened Ms. Wu that if this matter was not solved well, she would come back. Frightened, Ms. Wu went to the platform to ask for a statement, and the reply was only a coupon of 100 yuan. Finally, Ms. Wu chose to call the police to handle this matter, and the takeaway brother was finally administratively detained according to law 10 days.
Second, the comments of netizens on this matter.
With the development of the master, almost every friend has some takeaway experience, so many netizens are very concerned about this matter. Most netizens think that the practice of take-out is a bit extreme. After getting a bad review from Ms. Wu, the takeaway brother can negotiate with Ms. Wu to solve this matter instead of taking such an extreme approach. Some netizens think that the regulations of the platform are too strict, and a bad review by customers may cost the takeaway brother hundreds of dollars. The People's Daily also commented on this matter, hoping that the takeaway platform should not be an ostrich buried in the sand. When customers and takeaway brothers have problems, the platform should actively stand up and solve the problem.
Three. Bian Xiao's personal view.
Bian Xiao personally believes that although the takeaway brother has problems, the platform should also bear certain responsibilities. The take-away platform still has many disadvantages in the management and punishment of take-away brother, because the customer's bad review is very serious, because such severe punishment usually makes the take-away brother psychologically unbalanced, dissatisfied with the customer, and produces thoughts and behaviors to retaliate against the customer. As a bridge between the customer and the takeaway brother, the takeaway platform has the obligation and responsibility to handle these disputes when enjoying the bonus brought by the takeaway brother's fine.