How does the car rental company operate?

At present, the prevailing management mode of car rental industry is franchising. Franchising refers to the franchise right that a car rental company grants candidates to join the service network of the leasing company, use the brand and logo of the leasing company and conduct business activities in accordance with the unified norms of the leasing company. The leasing company shall supervise and guide the operation of the franchise point. And collect royalties. 1. Under the franchise mode, the leasing company shall perform the following duties: 1) Select the franchise candidates and sign the franchise agreement. 2) Maintain daily contact and information communication with franchisees. 3) Establish an international unified business operation process in franchise stores, and supervise whether the business operation and image standards of franchise stores are unified and standardized. 4) Be responsible for all-round training for the employees of the franchise stores. Continuously improve and develop the service quality of service outlets. 5) Be responsible for and monitor the business processes of key customers, and 6) attend various consultation meetings on behalf of franchised stores. 2. Franchise stores perform the following duties: 1) Franchise stores must join the operating network of the leasing company and operate in strict accordance with the operating standards and norms of the leasing company for the network. 2) Franchisees have the responsibility to transfer the customer's next lease information to other service points through the global networking business service system of the leasing company. 3) Franchisees should report business statistics and financial reports in a timely manner. And maintain regular communication and contact with the company headquarters. 4) Pay the royalties of franchise rights on time. 3. Car rental service business process 1) Car rental reservation: customers make car rental reservations by phone or in person at the franchise store, and register relevant rental contents. Such as lease time, return time and lease type. Franchisees provide car rental on time according to customer requirements. 2) Car selection: Customers can personally go to the rental outlets to select cars, and choose from the models, brands, colors and car grades under acceptable payment conditions until they are satisfied. 3) Car return settlement: Car return is very simple. Drive the car to the parking lot of the rental company and tell the attendant the mileage of the car, how much oil is left in the tank, and whether you are satisfied with the used car. The waiter will carefully record the above information and make payment settlement. There are various payment methods. Payment cards, credit cards, traveler's checks and cash of leasing companies can all be settled. 4) Vehicle maintenance: Check and maintain the returned vehicles normally to prepare for the next lease.