20 18 Classic Case Analysis of Secretary Examination (4)
Case 1: What is Secretary Lin's question?
Lin Lin is the front desk secretary of the company. She is very beautiful. When standing at the front desk to receive guests, she looks like a beautiful landscape of the company. Anyone who meets Secretary Lin for the first time will be attracted by her kindness and enthusiasm. But to the chief of staff's surprise, at the end of the year, Secretary Lin was the most complained secretary among the front desk secretaries, and her evaluation among colleagues was not high. What the hell is going on here? After investigation, the personnel section chief found that Secretary Lin did have many problems in his work. When she is on duty at the front desk, she only gives warm and thoughtful service to the guests she receives first, regardless of the guests her colleagues receive first. Colleagues are too busy to answer the phone, and she doesn't take the initiative to help. After a long time, her colleagues have a lot of opinions about her. Secretary Lin never greets guests in corridors or other places when he is not on duty. When guests have something to ask her, she will also ask them to ask the secretary on duty at the front desk. On one occasion, Secretary Lin just got off work and was in a hurry to go back to the lounge to change clothes and go home. In the corridor, she met a guest, an elderly lady. She wanted to finish her work before going back, but after walking for a while, she couldn't tell things apart. I was very happy to see Secretary Lin coming, so I said to her, "Girl, please show me the way. I am old and have a bad memory. I just remembered the way out and soon turned around. " Secretary Lin said, "I'm sorry, I'm off work. I have something urgent to do. Please go to the front desk. They will help you. " Then he left by himself. Later, the old lady walked in the company for a long time before going out. After returning home, she told her son about it. It turns out that her son is the head of the company's sales department. One day, the section chiefs had a meeting together, and he told the section chief of the personnel section about it. Later, the head of the personnel department called Secretary Lin to criticize her and asked her to reflect on her own problems.
Speculation problem
1. How should the secretary cooperate when she is on duty at the front desk?
Please analyze what is the problem of Secretary Lin and how to correct it.
As a professional secretary, we should realize that receiving guests is not just a matter for the secretary on duty. Guests are company guests, but some secretaries turn a blind eye to company guests as long as they are not reception guests. This is actually a manifestation of the secretary's lack of self-cultivation and lax management of the company. A secretary doesn't have to stop to say hello when he meets a guest who is not his own reception, but there should be some manners such as smiling, nodding and greeting, which reflects the secretary's good professional quality. Furthermore, the secretary should realize that good cooperation between colleagues is an important guarantee to improve work efficiency, and should help each other and understand each other in work and life.
Case 2 I don't know what to say.
Xiao Wang's company will take part in the bidding in the city recently, and the general manager attaches great importance to it. He called a meeting of relevant departments for several days to discuss and study the bid. After strict argumentation, the content of the tender was finally determined. The general manager asked Xiao Wang, the secretary, to print it out and give it to him, ready to send someone to the municipal bidding office to deliver the tender. After accepting the task, Xiao Wang immediately began to devote himself to it. No sooner had I made a short phone call than the phone rang. It turned out that Xiao Zhang from the maintenance department called and told her that the projector in the conference room had been repaired and asked her to check it. Secretary Wang said, "Good. I'll go right away. " After Xiao Wang put the phone down, he thought that he would be back in a few minutes, so he left the computer on and the draft tender was not put away, and went to the conference room. Xiao Zhang is waiting for her in the conference room They demonstrated the projector together and found nothing wrong. Everything's fine. After that, Xie Wang Jr. followed Xiao Zhang back to the office. After pushing the door, Xiao Wang found that in a short time, there were two people sitting in her office, both of whom were her good friends, one was Xiao Su from the planning department, and the other was Tang Xiao from the logistics department. One of them is looking at the computer, and the other is looking at the draft tender. When she came in, she said, "Where have you been? I have been waiting for you for a long time. " Secretary Wang hurried back to his seat, grabbed the tender in his hand and said, "Don't look, don't look." Xiao Su said, "How stingy. See what we're afraid of. Isn't it a good thing if our company can bid successfully? " Hey, Xiao Wang, what do you think are the chances of our company winning the bid? "Secretary wang said," stop it, you two remember never to go out and talk nonsense. This is the trade secret of our company. " Tang Xiao said, "Come on, are you still hiding it from us? Besides, you still put the secret things on the table for others to see? " Xiao Wang suddenly blindsided and didn't know what to say.
Speculation problem
1. What mistake did Secretary Wang make?
2. How should a secretary keep a secret?
3. From this case, what do we think organizations should pay attention to?
Analysis and comment
An organization has many documents and information with different secret levels, such as secret, confidential and top secret. Once these documents and information are leaked, it will cause immeasurable losses to the organization. Because of the nature of work, secretaries often come into contact with these documents and materials, so they must consciously establish the concept of confidentiality and strictly keep secrets. In this case, Secretary Wang had a weak sense of confidentiality, and casually put the first draft of the tender and the electronic text entered as company secrets in a place where others could easily see it. If the person you see can't keep a secret, once it is leaked out and known by competitors, the consequences will be very serious. Therefore, when the secretary prints these secret documents, if there are other things that need to be dealt with immediately, he must put the documents away and close the electronic documents that have been entered into the computer. If he wants to leave the office, he should also turn off the computer. The secretary's computer should also be set with a password that only he knows. At the same time, the computer should not be used by outsiders to ensure that the secret files and information in the computer are not seen by others.
Case 3 Who "fired" Secretary Lin?
He was transferred to the human resources department of the company, where the manager Xie worked as a secretary. Today's secretary Lin can get wind and light, and she knows all about the personnel changes in the company. She knew it a long time ago, so managers, directors and ordinary employees of other departments all want to make friends when they see her, so as to get some inside information, so I invite her to dinner today and give her a small gift tomorrow. At the beginning, Secretary Lin also knew that he should abide by professional discipline and resolutely shirk it. However, after a long time and listening to more flattery, I was on cloud nine. I have long forgotten my major. I not only ate the banquet, but also received all the gifts according to the order. Of course, there is no such thing as a free lunch, and she also tells each other what she knows. Sure, just don't forget to tell the other party that she knows, and don't let it out. After a long time, people called her "Manager Erh Lin" of the Human Resources Department. There is no windtight wall in the world, and finally one day something happened. It turns out that Li Yin, the manager of the company's development department, has outstanding work performance and will be sent abroad to study for one year. When I come back, I will be promoted to deputy general manager, and the position of development manager will be vacant. At first, Xie Hui, deputy manager of R&D department, was the most promising manager. His personal ability is very strong. However, the human resources department conducted a public opinion survey, and the result of the survey was that Xie Hui was too strong and did not get along well with his subordinates. What R&D department needs most is teamwork, so the manager should be a person with strong cohesion. So I finally turned him down and decided to transfer someone from other departments to be the manager. When Xie Hui heard about it from Secretary Lin, he was very dissatisfied and ran to the general manager to make a scene. The general manager was very angry, asked the manager of human resources department to investigate who leaked the news, and finally found the secretary Lin. It is conceivable that Secretary Lin was finally "fired" by the company. The manager of human resources department has also been severely criticized for his lax management of subordinates.
Speculation problem
1. Why was Secretary Lin fired from the company?
2. Why is the personnel problem always the secret of an organization?
How can a secretary avoid making mistakes like Secretary Lin?
Analysis and comment
A secretary, as the name implies, must keep secrets strictly. Among all the secrets of the company, the personnel problem is always the secret of the secret. Once the results of personnel changes are leaked out before the official announcement, it will cause great passivity to the work of leaders, dampen the enthusiasm of some related personnel and undermine the normal order of organizational work. From this point of view, it was a mistake for Secretary Lin to take advantage of his work, violate professional discipline, and constantly disclose the company's personnel information, which caused great passivity to the company's work and was eventually fired.