Reception practice experience at the front desk (1) Work is a kind of hard work and a kind of happiness. As an intern, there will be complaints and grievances during the internship. Because we always think that as long as we are sincere and kind to people, justice will be comfortable, but we don't understand that sometimes our good thoughts are not done well, or even we do bad things with good intentions. When I give my guests a warm smile and hear their thanks; When I gave my guest something I accidentally left behind, the guest showed a satisfied smile; When our service was praised and praised by the guests, my heart was so excited. Our work is a wonderful cause. We gain happiness in our work, win respect in our smile, and experience life in our internship. Our sense of service has improved. Through the training organized by the hotel and the intensive practice of various departments at ordinary times, I have exercised my sense of service and developed a good habit of smiling at guests. Learned to treat guests with standard etiquette; Understand the importance of learning a foreign language well. The service level has also improved. After half a year's internship in the hotel, I have a certain understanding of the basic business and operation of the hotel. Politeness is a concentrated expression of a person's comprehensive quality, especially in hotels. We should dare to greet people, and do three things in the process of greeting people: mouth to mouth, eye to eye, and spirit to heart. We should try our best to meet the requirements of our guests, even if something is not within our responsibility, we should try our best to convey it. Although some unreasonable demands can't be made, we should refuse them in a euphemistic tone and help him find other solutions.
Half a year has passed in an instant, and our internship process will soon be over. In retrospect, I feel a little nostalgic. No matter the scolding, praise or other things, the internship laid the foundation for me to enter the society in the future. This is a platform for me to go from school to society. Because of your guidance, I successfully completed the internship task. After this internship, I learned to live and study seriously and how to treat people. On the road of life, I will cherish every opportunity and bravely challenge myself.
Improve yourself and make yourself mature. Also let me clearly feel the heavy responsibility on my shoulders, see clearly my life direction, and let me realize that secretarial work should support a careful and serious work attitude, have a peaceful mind and a spirit of not being ashamed to ask questions. No matter what happens, I should think representatively, listen to other people's suggestions, don't be too impatient, be responsible for what I do, don't make promises easily, and try my best to fulfill them.
I know that work is a passionate undertaking, which requires perseverance and hard work. I think it is important that in this internship, I really integrated into the society for the first time, learned about the society in practice, and mastered some communication skills. During this period, I paid attention to observing how the seniors interacted with their superiors and how to deal with their relationship. Taking advantage of this rare opportunity has also broadened our horizons, increased our knowledge, and laid a solid foundation for us to further move towards society in the future. I feel that I have gained a lot in many aspects, and I can get in touch with all kinds of people from all walks of life. As a simple school, this is really a ladder to enter the society, which laid the foundation for me to enter a complex society in the future. This internship made me understand a lot of truth: I should have a strong sense of responsibility in my post and be responsible for my post and work. The work of the day must be completed on the same day. If anything goes wrong, you must be responsible for your own mistakes. In work, we should not be afraid of hardships and difficulties. We should have perseverance and patience to finish the work well. This internship increased the distance between students and let us know the importance of cooperation. Every college student will have an unforgettable experience during the internship, which will help us understand the society in practice, and let us learn a lot of things that are not in the textbooks and increase our knowledge.
During my internship, I was absent from work for no reason. I am diligent, patient, cautious in words and deeds and have a strong sense of responsibility. I listened carefully to the guidance of old comrades and listened humbly to the work suggestions put forward by colleagues. And careful observation, personal experience, independent thinking, comprehensive analysis, and strive to learn to apply the knowledge learned in the sample to practical work, so as to obey orders, get along well with colleagues, respect leaders, be conscientious and responsible, have a strong sense of responsibility, and complete tasks with good quality and quantity. However, it is still not active enough to deal with study and work, and it is impossible to better devote itself to study and work. There are some warm characters, and I can't face some problems with a radical heart. However, to my delight, most employees in the hotel are warm and friendly. When they need help, they will say "please" and "tired".
Thank the school and the internship unit for giving me this internship opportunity. This internship gave me a chance to exercise and broadened my horizons. Thank you to all my colleagues in my department and the interns who went with me for helping each other and taking care of each other. Special thanks to the foreman for pointing out my mistakes during my internship, which made me make continuous progress and benefited a lot. I will continue to study hard, enrich my knowledge and improve my comprehensive ability in the future. No matter whether I will be engaged in this industry in the future, I believe it is a huge wealth.
Reception experience of internship at the front desk (II) Under the careful arrangement of company leaders and xx manager, I experienced the first and second stages of internship training for new employees in a short period of xx days (xx month, xx month and XX day). Have a preliminary understanding of Juying's corporate culture, industry characteristics, development process and business model. In xx days, from reading all kinds of information of the company, following the relevant staff to the steel processing center and warehouse of the company, and from the business and marketing personnel I contacted, so many excellent employees skillfully talked about their responsibilities and work experience at work. When it comes to the company, when it comes to work, their eyes are shining with confidence; When it comes to the future and the team, their words are full of care. Since its establishment, "xx" has been built into a comprehensive steel trading enterprise with wide coverage, high steel quality, rich business varieties and leading service level after years of construction and development. At the same time, a perfect network and business support system has been established, and the informatization construction and application of industries and enterprises have been continuously promoted, which has played an important role in promoting regional economic construction and steel industry construction. Such a legendary development speed, how can I not sincerely admire this new employee who has just arrived in Shanghai and set foot in "Juying Industry"? From strong strength to sound organization and good social reputation, all these attract me like a magnet.
From the day I entered the company as an intern, I kept telling myself that I must have "high standards and strict requirements" for myself. Facts have proved that during this period, I have gained something and gained a profound understanding. More importantly, I am proud that I can work in such a fast-paced, efficient, energetic and vibrant enterprise. In the second stage of the internship, I got the earnest instruction from the company leaders and xx managers and the careful help from the old employees in various departments. In addition, the company's standardized management system and strict work style of employees have given me a preliminary understanding of the company's history and current situation. "In the end, the feeling of being an armchair strategist is very shallow, and I don't know what to do." In the first stage of my internship, I deeply felt my lack of knowledge about the new industry of steel. However, through careful study and the enthusiastic help of my colleagues during this period, I gradually became familiar with the relevant business of the company, which is not only a job for me, but also a life experience. Although the time is not long, I feel that every day in my new position in this new company is very fulfilling, and getting a deeper understanding of the company's business processes every day is the embodiment of my work value. In the spirit of modesty, caution, patience and meticulousness, enter the next stage of training practice.
Xx is the direct customer-oriented window of xx Company. The staff here are front-line employees of xx, who directly deal with customers and directly represent the image of xx. During more than two months of internship at the front desk of the business hall, I not only saw the seriousness and passion of the front desk staff, but also felt a strong sense of responsibility and belonging to the company. Specifically, I not only have the most basic familiarity with the business process of the front desk, but also have a more comprehensive and in-depth understanding of the responsibilities of the front desk staff. In terms of business, in addition to normal charging and handling business, it also plays an important role in receiving users, coordinating relations, resolving conflicts, consulting and accepting complaints. In terms of sales staff's job responsibilities, high-level business and coordination ability, strong sense of responsibility, modest work attitude, team spirit and service enthusiasm are the basic standards to measure outstanding front desk staff. These all reflect what kind of employees xx needs. What kind of employees does xx need? During my work, I deeply realized: 1, strong sense of innovation; 2. The spirit of hard work; 3. Pursuing perfection; 4. Modest and cautious attitude. Only by paying attention to the dribs and drabs around us and truly exerting our own combat effectiveness can we make due contributions to the company and society.
After several months' substantial, rich and arduous practice, I often sum up and think constantly, and also gain a lot of experience.
Cultivate meticulous and keen observation and seize every opportunity to learn. The process of internship is also a process of asking questions to some extent, because as short-term interns, the master can't have too much time to teach us, and they all have a lot of work. Therefore, many times we should learn to see for ourselves, ponder for ourselves, and learn and improve ourselves through observation.
Be proactive, not waiting for a job, but looking for it yourself. At the beginning of the internship, because of their busy work, we were often in a semi-idle state and gradually felt the lack of internship. But as interns, we should not only think about learning things by ourselves, but also think about how to give full play to our own characteristics and achieve a win-win effect of learning from each other and helping each other. To this end, I often take the initiative to actively participate in some jobs that I can be competent for, such as market survey of marketing activities, information feedback, and investigation of xx rural market. It has played a certain expected effect.
The above is my graduation internship report. In the future work, I will devote more enthusiasm, take my post as my home and my career as my career, give full play to my life value and make greater contributions.