What services can artificial intelligence customer service provide?

Artificial intelligence customer service can provide services such as intelligent assistance during the day, sharing peak pressure, and intelligent analysis of big data. In daily customer consultation, 80% of the consultations are repetitive and simple questions. In the daily work during the day, simple and repetitive questions can be answered by intelligent customer service robots, which can quickly reply to customer inquiries and help manual customer service improve work efficiency and service quality.

Advantages and disadvantages of intelligent customer service system

Good stability allows customers to communicate well with customer service, which brings customers a high degree of trust and user experience. Intelligent customer service system can record conversations with customers in the form of words and voices. Realize real-time comprehensive quality inspection, improve service quality, and provide real-time text reminder when manual customer service communicates with customers, improve the working efficiency of customer service standardization machines, and reduce the training time and cost of newcomers. At present, manual cooperation is needed to give users a better experience. If you only use intelligent customer service, there may be some rare and difficult problems that customers can't solve. Therefore, Shen Lang Science and Technology has always reminded everyone that the intelligent customer service system must have the cooperation of manpower to achieve the best results. Never ban manual customer service just because you want to reduce labor costs.