Introduce the main workflow of express customer service.

Hello, the job of customer service is mainly to answer the phone and deal with the problems in and out of Hong Kong.

One. Answer the hotline, deal with the problems reflected by customers, and some express mail problems.

Two. Handle inbound problems, mainly all inbound express mail problems, such as the recipient's power off, no answer, rejection, etc.

Three. Deal with the outbound problem, all express salesmen send out all express mail problems, such as the recipient's power off, rejection, and no one answers. The follow-up to the Hong Kong issue is similar.