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The telephone number 12363 is the national public service number for financial consumption consultation and complaint approved by the Ministry of Industry and Information Technology and used by the People's Bank of China. The purpose of opening the telephone number 12363 is to facilitate financial consumers to consult financial knowledge and make complaints about financial consumption disputes, so that functional departments can handle them in a timely and effective manner and properly resolve conflicts, which is conducive to unblocking the channels for financial consumers to consult and complain, improving the complaint handling mechanism, better protecting the legitimate rights and interests of financial consumers and creating a good financial consumption environment.

The purpose of opening the telephone number 12363 is to unblock the channels for financial consumers to consult and complain and protect the legitimate rights and interests of financial consumers. The acceptance scope of complaint telephone includes financial consumption complaints within the statutory duties of the People's Bank of China, as well as complaints involving cross-market and cross-industry financial products and services. In addition, if the public has disputes with financial institutions when purchasing financial products and receiving financial services, in principle, they should complain to financial institutions first. If the financial institution refuses to accept or handle it within a certain period of time, or is not satisfied with the handling result, it can complain to 12363 by telephone.