Citizens encounter difficulties in handling provident fund 12345 government service convenience hotline to solve doubts.

"To apply for a provident fund loan, you need to provide proof of marriage relationship, but my ex-wife and I were divorced by the court and could not provide a divorce certificate. What should I do to apply for a provident fund loan? " "My friend's provident fund loan let me be the guarantor. My provident fund account was frozen by the court for personal reasons. Can I still be a guarantor? " In the past few days, many citizens have called the "12345" hotline to ask questions about provident fund. To this end, on June 3/KLOC-0, Taiyuan 12345 government service hotline answered some questions and some difficult questions from the public to facilitate the public to handle provident fund business.

Public consultation: proof of marriage relationship is required to apply for provident fund loans, but my ex-wife and I were divorced by the court and could not provide divorce certificates. What should I do to apply for provident fund loans?

Hotline reply: When a paid employee who has been divorced by the court applies for a personal loan of housing provident fund, the divorce judgment has the same legal effect as the divorce certificate, just provide the divorce judgment.

Citizen consultation: My friend asked me to be the guarantor of the provident fund loan. My provident fund account was frozen by the court for personal reasons. Can I still be a guarantor?

Hotline reply: If the paid employee applies for personal loan of housing provident fund by installment guarantee of natural person or mortgage guarantee of real estate, the guarantor's housing provident fund must be paid in the central information system normally and has not been frozen by the judiciary, so you are not qualified as a guarantor.

Public consultation: What are the requirements for the retirement and withdrawal of provident fund at the counter of the management department of each branch of Taiyuan Housing Provident Fund Management Center?

Hotline reply: the original retirement certificate (or the retirement approval form approved by the personnel and labor security departments, or the certification materials issued by the unit to reach the legal retirement age); Original employee's ID card; Housing provident fund joint card or the original bank card matching the housing provident fund (discount); Housing provident fund account sealed or retirement sealed. When employees reach the legal retirement age (male 60 years old, female 55 years old), they will no longer provide retirement certificates when closing their accounts and withdrawing money at the counter.

Public consultation: What are the conditions for Taiyuan to APPly for retirement and withdraw the provident fund through the "mobile phone provident fund" app?

Hotline reply: Employees who have reached the statutory retirement age (60 years old for men and 55 years old for women) and hold a joint housing provident fund card can directly apply for account cancellation and withdrawal through the "Mobile Phone Provident Fund" app of Taiyuan Housing Provident Fund Management Center.

Public consultation: to buy a self-occupied house in a different place, you need to apply for a provident fund loan. What are the channels for issuing the Certificate of Deposit and Use of Housing Provident Fund for employees with loans from different places?

Hotline reply: (1) You can download the "Mobile Provident Fund" APP, and download the payment voucher through the business processing-inter-provincial general-off-site loan payment voucher module; (2) You can apply for the certificate of deposit at the counter of the business undertaking institution under the jurisdiction of the housing provident fund deposit unit with your ID card.