The government hotline is 12345. In order to ensure efficient and timely response to relevant consultation and demand during the epidemic period, the Provincial Bureau of Commerce issued the Notice on Doing a Good Job in Epidemic Prevention and Control on the province's hotline platform 12345, actively coordinated and organized provincial and municipal platforms to deploy personnel in time to establish a working system for the first person in charge, set up special classes, adopt 24-hour duty scheduling, find out prevention and control loopholes in time, accurately convey prevention and control policies, and wait patiently. In response to the demands of enterprises and the masses for epidemic prevention and control, we will vigorously implement the mechanism of "doing it immediately, clearing it on the same day, and closing it on the same day" to realize the handling of all epidemic clues on the same day. Establish a linkage working mechanism with the health and health commission, public security and emergency departments. , timely remind and deal with major, sudden and emergency situations. At present, the situation of epidemic prevention and control in Shenyang, Dalian, Yingkou and other areas is grim, and the hotline platform of each city 12345 gives full play to the responsibility of the territorial subject. Shenyang opened a special line for epidemic prevention and control, and added 200 workers to the traffic front line, implementing 24-hour shift duty and closed management to accurately improve the traffic response and appeal handling capacity of the epidemic line; Yingkou City has arranged 254 special line leaders in city and county departments and township sub-district offices to quickly handle and track the demands for epidemic prevention and control put forward by the masses of enterprises; Dalian hotline platform further ensures the answering rate and handling rate of the hotline by adjusting the traffic frequency, extending working hours and sending more wiring personnel. It is suggested that the telephone number can be inquired through the government official website or the number inquiry platform.
Legal basis: Article 5 of the Constitution of People's Republic of China (PRC). People's Republic of China (PRC) governs the country according to law and builds a socialist country ruled by law. The state maintains the unity and dignity of the socialist legal system. All laws, administrative regulations and local regulations shall not contravene the Constitution. All state organs and armed forces, political parties, social organizations, enterprises and institutions must abide by the Constitution and laws. All violations of the Constitution and laws must be investigated. No organization or individual may have privileges beyond the Constitution and laws. Article 58 The National People's Congress and the NPC Standing Committee exercise the legislative power of the state.