The service hotline of Shenzhen West Bus Co., Ltd. is 36357333, and the service time is 6:00-24:00.
The hotline is a service organization set up by Western Bus to accept and handle various opinions and suggestions, provide guidance and service consultation, and help find lost things. It is a bridge between public transport and passengers. Its main functions are:
1. query: provide all-round information such as bus policy, route direction, route adjustment and opening of new lines.
2. Guided ride: provide bus ride and transfer mode for passengers to travel.
3. Looking for something: Help passengers find something they forgot on the bus.
4. Complaint: Accept passengers' opinions on bus operation (safety, service, sanitation, etc.). ).？
5. Communication: Understand the suggestions and needs of passengers.
Extended data
Shenzhen xigong x automobile co., ltd. 36357333 service hotline, if you can't reply immediately, you can reply within three working days and handle it within ten working days (holidays will be postponed).
Shenzhen xigong automobile co., ltd. service commitment:?
1, clean and tidy, complete facilities: clean and tidy inside and outside the carriage; Seats, pull rod handrails and other facilities are complete and intact; The line signs are accurate, clear and complete; There are special seats for the elderly, the sick and the disabled in the carriage.
2. Standardize service and ensure operation: formal dress, formal dress and formal dress; Strictly implement the service standards for drivers and flight attendants, use civilized language and use electronic voice to announce stations; The driver's license and license plate number are hung in the carriage, and they consciously accept social supervision.
3. Drive according to the rules to ensure safety: vehicles run by line and stop by station; When driving, start steadily, drive steadily, stop steadily, and start after the bus stops and opens and closes the door; No speeding, chasing and grabbing roads, running red lights, refusing to carry, staying in the station to attract customers; Before the zebra crossing, pedestrians must be polite.
4. Waiting in advance and starting on time: the departure station allows passengers to get on the bus in advance; Ensure that the first gear of the first car is not delayed and the last gear is not advanced; Every stop sign indicates the time of the first and last bus.
5. Advocate civilized and high-quality service: actively assist in taking care of the elderly, the weak, the sick and the pregnant passengers; Provide preferential services for the elderly, students, disabled revolutionary servicemen, the blind and other people who enjoy rights according to law; If a passenger loses something, the driver and passenger will take the initiative to return it to the owner or hand it over to the company in time, and the company will try its best to return it.
6. Implement the fare and prepare the ticket: strictly implement the approved fare and post the line fare table in the carriage; Prepare enough tickets for passengers.
7. Complaint supervision: the service supervision telephone number 36357333 is posted in the carriage; Passenger complaints should be answered within three working days and handled within ten working days. ?
Shenzhen western bus co., ltd.-service hotline
Shenzhen Xigong * * Automobile Co., Ltd.-Service Commitment