12345 how can I complain if no one answers?

If you can't handle it by calling 12345, you can call the complaint telephone number of the Ministry of Industry and Information Technology (0 10- 12300) or go to the website of the Ministry of Industry and Information Technology to complain. 12345 did not get the mayor's reply, but was recorded by the relevant staff, submitted to the relevant units after the masses appealed, and then fed back to 12345 by the relevant units, and then 12345 informed the respondents of the reply. 12345 The public hotline has set up a "closed loop" workflow of acceptance, transfer, handling, reply and return visit, and should immediately report the problems with clear policies to callers; For problems that need to be handled centrally, you can inform the caller to report directly to the relevant departments and people's governments of counties (autonomous counties and cities), or you can directly contact the relevant departments and people's governments of counties (autonomous counties and cities) by telephone for follow-up supervision.

I. Telephone number for reporting complaints 12345

1. Call the report hotline, and it will be transferred to the petition unit in the complained area and give a reply.

2. 12345 Citizen service hotline is based on the fact that there are too many citizen government service hotlines, which are inconvenient for citizens to remember. Therefore, all provinces and cities in China use the 12345 service hotline for unified access, and then transfer through the hotline center 12345 according to the specific situation.

Two. Hotline 12345 Scope of acceptance:

1. Accept citizens' inquiries and help about the responsibilities, procedures and policies of the government, government departments and public service departments;

2, accept the citizens' life, production, belonging to the government functions and public services for help;

3. Accept the opinions and suggestions of citizens and all sectors of society on urban economic and social development and urban construction management. ;

4. Accepting citizens' criticisms, complaints and reports on the work style, service quality and efficiency of the government, government departments and public service units in the process of performing their duties;

5. Other government services and public services.

Hotline 12345 integrates the non-emergency government hotlines set up by various departments at all levels, and provides services such as business inquiry, consultation, complaint, help-seeking, public service, collection of opinions and suggestions, and public opinion survey for the public according to the principle of "combining answers".

12345 hotline work accepts the legal supervision of deputies to the people's congresses at the corresponding levels and the democratic supervision of CPPCC members, submits the operation of 12345 hotline and the handling of various departments as required, publicizes it to the public through appropriate means, and voluntarily accepts social supervision; Comprehensive use of system supervision, written supervision, special supervision, instruction supervision and other ways to urge and urge the organizer to handle. Through all-round supervision and various forms of supervision, we urge all units to earnestly perform their duties and ensure that the masses demand that "everything is echoed and everything is implemented."

Three. 12345 The main services of the public hotline are:

1, consulting the organizer's work responsibilities, policies and regulations, working procedures, law enforcement procedures, administrative examination and approval and other government information and public service information;

2. Non-emergency help within the responsibility of the organizer;

3. Complaints and suggestions on urban governance, public services, market supervision and economic and social development;

4, administrative organs, public service enterprises and institutions staff work style, administrative efficiency and other aspects of the complaint report;

5. Other matters that should be accepted.

Legal basis:

_ Opinions of General Office of the State Council on Promoting the Efficient Docking and Linkage between 12345 Government Service Convenience Hotline and10 Alarm Service Desk _

(Guo Ban Fa [2022]12): Establish and improve the transfer mechanism. Each region 12345 or 1 10 receives matters that clearly belong to the other party's acceptance scope by telephone, and forwards them to the other party for acceptance in time through one-click transfer. If the responsible units are unclear or have overlapping responsibilities, you can know the specific demands through the three-party telephone (claimant, 12345, 1 10), and the acceptance platform will be determined through negotiation between 12345 and 10. If it is still uncertain after consultation, it shall be collected from enterprises and the masses first. 12345 or 1 10. If you receive something clearly within the acceptance scope of the other party through the Internet channel, you can forward it to the other party for acceptance online. For matters that obviously do not fall within the scope of 12345, 1 10, the telephone operator should do a good job of reasonable guidance and explanation.