1, student file information management
First, the update and maintenance of student file information
B, regular student return visit, summarize information.
C printing and editing of office forms commonly used in schools, and saving and sorting of various daily office documents.
2. Customer reception and customer relationship maintenance (the front desk belongs to customer service)
A, responsible for the reception of visiting parents and students, and the corresponding consultation and registration, grasp the general situation of the school, can answer the general questions entrusted by parents.
B, independently handle all kinds of complaints, opinions and course-related issues, report all kinds of problems in the work in time, and put forward suggestions for improvement.
3. Basic work of campus finance
A. check the daily accounting documents to ensure the accuracy of the accounts.
B. manage all kinds of materials in the school to ensure the stock supply.
C, campus common materials procurement application and reimbursement (materials other than teaching and publicity enrollment)
The declaration and payment of school utilities, property fees and rent ensure the normal operation of the school.
4. Daily routine work
First, the school starts and ends in the morning and evening.
B, school daily health management and maintenance
C, school public security patrol prevention and public facilities arrangement and management.
5. Other temporary jobs
A, according to the arrangement of the school to cooperate with the market for enrollment promotion.
Complete other daily work arranged by the school.
Second, customer service requirements and standards
1. According to the requirements of the school, ladies should wear simple hairstyles and work cards, while men are not allowed to grow beards, long hair or dye their hair.
2. Be familiar with the customer service work and implement it as required, and complete the daily work list.
3. Divide the customer service work into work modules, divide the work into individuals, and each person is responsible for different work contents. In three months, improve the professionalism of the relevant responsibility area, and the principal personally arranges the responsibility area.
4. Every morning and evening, colleagues in the class will hand over the work face to face, settle accounts, and then hand over the next one after it is accurate.
The unfinished matters of people and night shift need to be registered in the handover book, and the handover results should be fed back in time.
5. Account information of various forms should be filled in completely and updated daily.
6. Feedback the students' return visit last month before 10 every month, and summarize the details to the principal and customer service supervisor, requiring clear language expression, feedback content and the handling results of related events.
To be continued. . .