The telephone starting with 400 is a calling and called shared service, that is, the calling party bears the local telephone access fee and the called party bears all the incoming call answering fees. At present, it is widely used in multi-industry pre-sales and after-sales service consultation. Calls starting with 400 are not free and need to be charged locally, that is, calling 400 needs to be charged locally.
If the 400 call center is set locally, making a phone call is the same as making a local fixed phone call. For mobile phone users, different operators have different package charges, but they are consistent with local fixed lines. In particular, if the 400 center is located in other places, then the consumers who call will have to bear the long-distance telephone charges themselves.
Charging method
400 telephones are generally divided into three charging methods. The so-called monthly payment refers to monthly deduction, and a certain amount of minimum consumption is deducted every month. Regardless of whether the enterprise has finished spending in the current month, it must deduct the rated minimum monthly consumption, which is similar to the minimum consumption of mobile phones.
The annual fee is to deduct the annual fee and deduct a certain minimum consumption every year. Regardless of whether the enterprise has finished consuming in the current year, it must deduct the rated annual minimum consumption. Whether it is the annual minimum consumption or the monthly minimum consumption, if the telephone bill consumed during the period exceeds the minimum consumption, the corresponding overtime expenses will be deducted according to the unit price per minute.
The annual fee is a fixed telephone fee paid in advance every year, with unlimited answering. Usually, businesses that do this will make some restrictions and will not let some customers with excessive telephone traffic use it because they will lose money. This is a kind of risk marketing and is not recommended.