1, accept customer inquiries, record customer inquiries and complaints, and give customers feedback according to the corresponding process; ?
2. Be able to find the needs and opinions of calling customers in time, and record and report them. ?
3. Provide customers with complete and accurate solutions and information, solve customer problems and provide quality services; ?
4. Share information with colleagues or supervisors, accumulate knowledge, and provide basis for process improvement; ?
5. One-stop solution to customer needs, providing customers with a full set of consulting and card purchase services.
Extended data
Job responsibilities:
Many friends who want to apply for this kind of job are concerned about the job responsibilities of customer service specialists. Maybe your guess is different from the requirements of the recruiting company. In order to be prepared, today, we might as well learn about the job responsibilities of customer service specialists in various industries.
A, skills and quality requirements:
1. Good language skills.
2. Rich industry knowledge and experience.
3. Skilled professional skills
4. Elegant body language expression skills
5. Quick thinking and insight into customers' psychological activities.
6. Good interpersonal communication skills.
7. Have professional customer service telephone answering skills.
8. Good listening skills
Second, the comprehensive quality requirements:
1. The service concept of "customer first"
2. Ability to handle work independently
3. Ability to analyze and solve various problems
4. Ability to coordinate interpersonal relationships
Different industries and companies have different requirements for the job responsibilities of customer service specialists. Friends should take up these responsibilities as soon as possible according to the requirements of the industry and the company, so as to achieve excellent work results.
Baidu encyclopedia-customer service specialist