Do counselors and visitors need to communicate with each other? What contact information should they leave?
Mobile phone number, WeChat, Weibo, Tik Tok and so on, we have many social ways. Because I work in colleges and universities, most visitors consult through official appointments. Only when I have a serious psychological crisis during my visit will I take the initiative to tell the visitor my personal mobile phone number. I will discuss with visitors when and why I can get in touch with them. I usually refuse to add visitors' WeChat, and I will discuss with him and explain the reason: there are a lot of private lives of both parties in social apps.
Do you want to take the initiative to say hello when meeting on campus or in other public places?
Generally speaking, I will discuss this topic with visitors at the moment of consultation, especially when I notice that there are visitors who have leaked special consultation information. I will take the initiative to ask, "What will happen to you if you meet me on campus?" We'll discuss it after meeting. It's a tacit understanding. If we meet in public before we can discuss it, I will give the initiative to the visitors. When visitors greet me or avoid me, I will actively cooperate.
Can tourists accept gifts?
The simplicity and enthusiasm of students are sometimes hard to resist, but if tourists give gifts, they can't be compared with ordinary students. When I first joined the business, I had no experience. After the winter and summer vacations, I started school. When I go, I often bring some special products. I have seen small bags of scented tea, black rice, chocolate, potted plants and homemade dumplings. In retrospect, I don't feel particularly guilty. In my visit, this is a reward for my help and a kind of friendship. If I don't accept it, it will make them uneasy and even uncomfortable. I specifically applied for supervision on the topic of gift giving, and the supervision told me a standard: no more than 50 yuan. With my clear understanding of the consultation settings and boundaries, there are a lot fewer visitors giving gifts.
In a special case, the gift she gave me was a T-shirt. After several rounds of communication, I accepted. She showed me the purchase records of Taobao, and I saw the value of 65 yuan. I also gave her a set of pajamas. She needs our relationship so much. She has kept in touch with me since graduation. Now is a very comfortable state of communication.
Can you make friends with visitors? Many visitors will ask me to add WeChat after graduating from college and call me "sister" or "friend", but I usually refuse. I told the visitors that according to the code of ethics, there can be no relationship other than consultation and visit before the relationship between consultation and visit ends for five years. They don't buy such rules and rhetoric, but they can't compete with my insistence. I will give my mobile phone number, after all, you can contact me with it.
How to reply to text messages after work?
As long as it's not an imminent crisis, I usually reply during working hours. Always responding immediately is also a bad empathy to encourage visits, or an unreasonable understanding of boundaries.
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