12345 government service hotline refers to the public service platform set up by local municipal people's governments, which consists of telephone 12345, mayor's mailbox, SMS, mobile phone client, Weibo, WeChat, etc. , and provide "7*24 hours" all-weather labor service. Hotline 12345 can improve the service level for the people, promote administration according to law, innovate social governance, and safeguard the legitimate rights and interests of natural persons, legal persons and other organizations.
12345 service hotline is usually used for:
1. Public service information consultation on administrative functions, responsibilities, policies and procedures;
2 complaints, opinions and suggestions on administrative management, social management and public services;
3. Non-emergency management and service for help within the scope of administrative functions and powers;
4, citizens, legal persons and other organizations to endanger the safety of people's lives and property, endanger the safety of public property, affect the economic and social development report;
5. Praise the efficiency and administrative effectiveness of government departments and their staff.
Article 49 of the Law of People's Republic of China (PRC) on the Protection of Consumers' Rights and Interests, if a business operator provides goods or services, causing personal injury to consumers or other victims, it shall compensate the reasonable expenses for treatment and rehabilitation such as medical expenses, nursing expenses and transportation expenses, and the income reduced due to absenteeism. If it causes disability, it shall also compensate the disabled for living AIDS and disability compensation. If death is caused, funeral expenses and death compensation shall also be paid. Where a business operator infringes on the personal dignity, personal freedom or personal information rights of consumers that should be protected according to law, it shall stop the infringement, restore its reputation, eliminate the influence, make an apology and compensate for the losses.
Article 51. Where a business operator infringes upon the personal rights and interests of consumers or other victims by insulting, slandering, frisking or infringing on personal freedom, causing serious mental damage, the victims may demand compensation for mental damage.
Article 50 Where a business operator infringes on the personal dignity, personal freedom or the right to protect consumers' personal information according to law, it shall stop the infringement, restore its reputation, eliminate the influence, make an apology and compensate for the losses.