"Ten Commitments" of Power Supply Service of State Grid Corporation of China
Article 5 Channel services are rich and convenient. Through power supply business premises, "95598" telephone (website), online State Grid App (official account of WeChat WeChat) and other channels, services such as consultation, power supply, payment, repair, energy saving, electric vehicles and new energy grid connection are provided to realize online one-stop service and offline one-stop service.
Article 6 Use electricity quickly and efficiently. Average power connection time for low-voltage customers: 5 working days for resident customers and 15 working days for non-resident customers. Response period of high-voltage customer power supply scheme: single power supply 10 working days, and dual power supply 20 working days. Time limit for high-voltage customers to install meters and connect electricity: 3 working days after the electrical engineering is qualified and the relevant procedures are completed.
Ninth service complaints should be handled quickly. "95598" telephone (website), online national network App (WeChat official account) and other channels contact customers within 24 hours, and reply to the handling opinions within 5 working days.
"Ten Inappropriates" for Staff Services of State Grid Corporation of China
Article 1: No illegal power failure, unreasonable delay in maintenance and power transmission.
Second, it is not allowed to charge customers in violation of the charging items and standards approved by government departments.
Article 3. Do not refuse or delay the customer's application for electricity use without reason, and increase the processing conditions and links.
Article 4. It is not allowed to specify design, construction and supply units for customers' projects.
Article 5. Do not change the customer's electricity consumption information or disclose the customer's personal information and business secrets without authorization.
Sixth, it is not allowed to ignore customers' demands for rational use of electricity, prevaricate and neglect customers.
Seventh, it is not allowed to block customer complaint reporting channels.
Eighth business window are not allowed to leave their posts or do things unrelated to work.
Article 9 It is forbidden to accept banquets from customers and accept gifts, gifts and securities from customers.
Tenth are not allowed to use their positions and work convenience against the interests of customers, for individuals and relatives and friends to seek illegitimate interests.