Customer service refers to the customer service work (accepting customer consultation and helping customers solve their doubts), or the organization that undertakes customer service work. In different industries, the scope of customer service answering questions is different. So what are the responsibilities of logistics customer service? The following is the job responsibilities of logistics customer service 10 that I compiled for you, hoping to help you!
Responsibilities of logistics customer service 1
1, responsible for managing the whole process of receiving, reviewing, printing, distributing and processing orders in the order center;
2. Be responsible for handling and following up customer problems and complaints of local branches;
3. Responsible for managing the production of various related reports;
4. Carry out the service and operation instructions of the superior about the customer;
5. Track the order execution process, supervise and coordinate the internal operation of the company, and feed back the existing problems in time;
6. Collect and feedback customers' opinions;
7, responsible for customer accident statistics feedback to relevant departments, and tracking;
8. Be responsible for the team building of the order center and the training and business guidance of the customer service department of the branch;
9. Complete other tasks assigned by superiors.
Logistics Customer Service Responsibilities Part II
1. Feed back the delivery information to customers daily (e-mail).
2. Provide the goods temporary storage report required by Lenovo.
3. Be responsible for the statistical summary of all business orders;
4. Track and dispatch customer information and make statistics in time;
5. Coordinate abnormal problems between delivery drivers and customers.
6. Do a good job of dispatching and booking. Before the driver receives the order, communicate with the customer to determine the delivery time and know the location, and then determine whether to dispatch the order;
7. Provide customer information about products.
8. According to the feedback from the business department, feed back the order priority information to the assistant logistics manager to assist in the order scheduling;
9. Send the delivery schedule to the logistics specialist of the business department before 9: 00 every morning;
Responsibilities of Logistics Customer Service Part III
1, receive customer orders, arrange car booking, shunting and delivery;
2. Track the information of goods, make a tracking table of goods in transit, and track the recovery status of received goods;
3. Make and check the bills of customers and suppliers every month;
4. Deal with abnormal situations in time, actively communicate with departments such as warehouse and dispatch, and continuously improve customer satisfaction.
Responsibilities of Logistics Customer Service Part IV
Responsible for assisting in receiving customers; Earnestly complete the objectives and tasks set by the company for its corresponding positions.
Responsible for invoicing, labeling, timely transmission of information, and help customers query commodity information.
Responsible for the development of customer resources, interested customers should immediately report to the department manager and deputy general manager or general manager; And assist in communication and negotiation.
Report the work situation of the day to the department manager carefully and in detail every day, and assist in filling out the work report of the day.
Responsible for contacting customers, according to customer requirements and design conditions, timely and accurately feedback relevant information to the company to fill in the design work order.
Quickly report the important information, requirements and suggestions of customers to the department manager, deputy general manager or general manager.
Seriously complete other temporary tasks assigned by the company.
Responsibilities of Logistics Customer Service Chapter V
First, strictly abide by the company's regulations on material circulation;
Second, establish, improve and implement the company's logistics management system and related workflow;
Third, plan and design the company's logistics, supply chain operation mode and logistics distribution network;
Fourth, formulate guiding policies for the construction and evaluation of logistics channels;
5. According to the product development progress, organize the review, formulate the material demand plan at each stage of product development and supervise the implementation;
6. Organize the formulation of the overall material budget for product development projects, monitor the use of materials in the actual development process, and analyze the conformity of the material budget;
Seven, responsible for delivery, distribution, handling and other logistics work;
Assist the warehouse manager to sort out the warehouse and count the goods; Contact the transportation company to deliver the sold products timely, accurately and safely every day;
Nine, the sales staff has opened up new customers, and the logistics should immediately find a safe and reliable transportation company with reasonable freight;
X. Assist customer service in packaging, delivering and receiving repaired defective parts;
XI. Track the freight situation and check whether the goods sent to customers the day before have arrived every day;
Twelve, cooperate with the warehouse safety work, ensure the smooth flow of fire exits, just in case;
Thirteen. Seriously and timely complete other temporary work arranged by the company leaders.
Responsibilities of logistics customer service 6
0 1, responsible for coordinating the collection of materials arriving at the station and the outbound transportation of outbound wagons, responsible for reimbursement and payment of freight and establishing corresponding accounts.
02. Be responsible for coordinating and completing the automobile transportation of products, arranging the handling work and handling management.
03, responsible for the preparation of train wagon plan and automobile transportation plan and responsible for the specific implementation, responsible for the maintenance and management of special railway lines and the management of self-provided tankers.
04. Responsible for vehicle dispatching and vehicle safety, safety and skill training for truck drivers and forklift workers, maintenance and management of transportation equipment and coordination of maintenance work.
05, to assist the superior to implement the management and assessment of subordinates.
06, responsible for transportation cost analysis and control.
07, complete other work arranged by the superior.
Responsibilities of logistics customer service 7
1, responsible for daily customer relationship communication and maintenance, and constantly increasing delivery orders;
2, responsible for the daily statistics and maintenance of vehicles, increase the number of vehicles;
3. Be responsible for recording incoming calls, receiving visiting customers and arranging waiting vehicles;
4. Internal communication and cooperation (internal management coordination such as exception handling and financial settlement);
5. Be responsible for the management of tracking services during the transportation of goods;
6. Receiving, examining and handing over the receipt of the vehicle;
7. Assist superiors to deal with emergencies or emergencies.
Responsibilities of Logistics Customer Service Chapter VIII
1, responsible for docking with project customers and tracking and feeding back the cargo transportation information inquired by customers;
2. Responsible for the operation and data maintenance of logistics information system;
3. Make daily related reports as required, extract and analyze basic data, and provide reference for management;
4. Responsible for sorting, binding and filing the receipt form;
5. Handling abnormal daily transportation;
6. Actively complete other tasks assigned by superiors.
Responsibilities of logistics customer service 9
1. Logistics supplier management. Logistics suppliers conduct business evaluation and assist supervisors in formulating control standards and data maintenance;
2, sorting, checking, keeping receipts, and feedback statistical accuracy and recovery rate;
3. Daily management of logistics suppliers and handling of abnormal events in transportation logistics;
4. Track and verify the abnormal improvement of logistics suppliers and continuously improve the abnormal events complained by customers.
Responsibilities of logistics customer service 10
1. Cooperate with the operation to complete the overall operation of the company's goods import and export, and assist in handling various problems in the process:
2, according to the company's operating procedures for the overall normal operation.
3, handling emergencies and emergencies in the process of operation
4. Input complete and accurate data into the computer system.
5. Good working attitude and service attitude.
6. Complete the filing of all written documents.
7, timely and effective feedback problem, and cooperate to solve the problem.