The treatment method is as follows:
1. First of all, the account of the owner of Didi is blocked for various reasons, and the system will automatically lift the ban when it is unfrozen.
2. Secondly, understand the reasons for freezing, and then do less illegal things in the future.
3. The car owner has been complained by passengers many times-in this case, the car owner should regulate his personal behavior, get along well with the passengers and communicate the route well. If there are multiple customers in the carpool order, it is necessary to deal with the order in which customers send cars and adjust the atmosphere in the good car.
Possible reasons for account freezing:
1, the three certificates (ID card, driver's license and driving license) are incomplete or inconsistent, which will lead to the failure of verification, thus blocking the account;
2 due to cheating, illegal charges, false information and other vicious acts. Accounts that do not meet the platform service rules will be banned by Didi.
If an individual encounters a ban, the platform will push a trigger notice to the individual to inform the individual of the corresponding order and punishment reasons. If you think you have been wrongly sealed, you can appeal or contact customer service.
Extended data:
Five-level violations of Didi Platform:
Level 1: If you are late, the road is unfamiliar and the car is dirty.
Level 2: illegal charging, breaking an appointment and deliberately detouring.
Level 3: offline transactions, private carpooling, private car exchange, etc.
Level 4: drunk driving, leaking passenger information, changing drivers without permission, etc.
Level 5: drug trafficking, drunk driving, robbery, traffic accidents.
Measures of the Ministry of Communications for the Administration of Online Car Rental