1。 Log in to the black cat complaint platform account and enter the "My Complaint" page;
2。 Find the complaint that needs to be cancelled and click the "Cancel Complaint" button;
3。 In the confirmation window that pops up, fill in the revocation reason and confirm the revocation.
Once the complaint is revoked, the relevant complaint records and information will be deleted and cannot be recovered. Therefore, before withdrawing the lawsuit, it is recommended to carefully consider whether it is really necessary to withdraw the lawsuit. The black cat complaint platform is a fair, open and transparent platform for consumer rights protection, which aims to provide consumers with a channel for complaints and rights protection. On the platform, consumers can complain about product quality, service attitude, price and other issues, and the platform will review the complaints and coordinate relevant enterprises to solve problems. If you encounter consumer disputes, you can complain through the black cat complaint platform to safeguard your legitimate rights and interests.
The Black Cat Complaint APP is originally a platform dedicated to handling complaints, and it is also a platform to strengthen itself with complaints from many mobile phone merchants. Every piece of complaint information is particularly important to the people behind this platform. Even if the complaint case has been solved, it cannot be revoked.
Once revoked, it means that these complaint data will be cleared, which is unacceptable for a platform that makes a living. So this APP has a rule. Once you choose the black cat complaint method to post the help you want, you can't delete or cancel the complaint even if you have got help.
Consumers complain about a merchant on the black cat complaint platform, and then after investigation by the black cat complaint platform, it is found that this phenomenon is true, so basically the black cat platform will contact the merchant directly after review. If the merchant doesn't do anything about it, the black cat will announce the enterprise on the whole network and add it to the blacklist. This list is actually a list of black cats who are negative, slow or unresponsive to complaints. This list is as terrible as a blacklist of businesses.
I hope the above content can help you. If in doubt, please consult a professional lawyer.
Legal basis:
Article 30 of the Consumer Protection Law
When the state formulates laws, regulations, rules and mandatory standards that infringe on consumers' rights and interests, it shall listen to the opinions of consumers and consumer associations.
Article 31
People's governments at all levels should strengthen leadership, organize, coordinate and urge the relevant administrative departments to do a good job in protecting the legitimate rights and interests of consumers, and implement their duties of protecting the legitimate rights and interests of consumers.
People's governments at all levels should strengthen supervision, prevent the occurrence of acts that endanger the personal and property safety of consumers, and promptly stop acts that endanger the personal and property safety of consumers.