How to ask commodity questions in English?

This is episode 255 of the ESL podcast. I am the host of your, Dr. Jeff McQuillan, reporting to you from the beautiful Los Angeles Education Development Center in California. This is the 255th program of ESL Podcast. I'm your anchor, Dr. Jeff McQuillan, from the beautiful Education Development Center in Los Angeles, California. Remember to visit our website to learn more about this podcast and the study guide for this program. Remember to visit our website to learn more about this podcast or download the study guide for this program. This episode is called "Questions about Products". We will listen to a conversation between Paul and the clerk of an electronic store. They will talk about particle machines and problems, and how to ask questions about electronic machines. Let's get started. The title of this programme is "We will listen to a conversation between Paul and an employee of an electronics store. They will talk about an electrical appliance and some related problems, and how to ask questions about electrical appliances. Let's get started. Paul: Can you help me? I have a few questions about this computer printer. Paul: Can you help me? I have some questions about this printer. Clerk: Certainly. I'll try. Employee: Of course. I will tell you everything I know. Paul: I wonder when this machine can be used as both a printer and a copier. Paul: Can this machine be used for copying and printing? Clerk: Yes, you can. This is a multifunctional machine. It can be used as a printer, copier and fax machine. Employee: Yes, that's right. This is a multifunctional machine. It can be used for printing, copying and faxing. Paul: Can you show me how it works? Paul: Can you show me how it works? Clerk: Well, it's very simple. As long as you connect it to your computer, you can use it like any other printer. If you want to copy, just put the document on the glass or paper feeder and press this button. Employee: Well, it's very simple. First connect the computer, and you can operate like any other printer. If you want to make a copy, just put the document on the glass or computer and press the button. Paul: It looks simple. How do I use it as a fax machine? Paul: That sounds simple. How to send a fax? Clerk: Just like copying, put the document in the paper feeder, but don't press the "Copy" button, but press the "Fax" button. Of course, make sure it is connected to the telephone line. Employee: Just like copying, just put the document on the glass, but don't press the "copy" button, press the "fax" button. Of course, the premise is to answer the phone line. Paul: OK. I think I understand. Is there a guarantee for this model? Paul: OK. I seem to understand. Is this model insured? Shop assistant: All the machines produced by this company have a one-year warranty. If it has problems, the manufacturer will repair or replace it. Employee: All machines of this brand have a one-year warranty. If there is a problem, the manufacturer will be responsible for the maintenance. Paul: That's good. If I change my mind or decide that it is not what I want, can I return it? Paul: Great. If I change my mind later and don't want this machine, can I return it? Shop assistant: You can return it, exchange it or get a refund within 30 days. Employee: Within 30 days. Paul: Is there a purchase fee? Paul: Is there a return fee? Shop assistant: No, we don't have a purchase fee. Just make sure you have the receipt. Employee: No. Just provide a receipt. Paul: I think that's all my problems. I appreciate your help. Paul: No more questions. Thank you. Clerk: You're welcome. Please let me know if you have any other questions. Employee: You're welcome. If you have any other questions, you can also ask me. Our conversation begins with Paul asking people who work in shops-he is in a shop, an electronic shop-if they can help him. He said, "Can you help me? I have a few questions about this computer printer. " A "printer" is a machine that prints images or words on a computer onto paper. At the beginning of the conversation, Paul asked the employees of a store-an electronic store-if they could help him. He said, "Can you help me? I have a few questions about this computer printer. " "Printer" refers to printing pictures or texts from a computer on a piece of paper. The clerk said, "Of course. I'll try my best, "which means I'll try my best to help you. Paul went on to say, "what I want to know is whether this machine can be used as both a copier and a printer." "What I want to know," I want to know, "is an expression that means I want to know-I want to know-I'm curious about something-I want to know something. Here, this is a polite way to ask questions. Paul said, "What I want to know is"-if-"this machine can be used as both a printer and a copier", not "whether this machine can be used as both a printer and a copier". "So, this is another way to ask questions-a political way, really. The employee said, "Of course. I will try my best, which means I will try my best to help you. Paul later said, "I want to know when this machine can be used as both a printer and a copier." "Want to know" is a phrase, which means I want to know something. Here, this is a polite way to ask questions. Paul didn't say "this machine can be used as a copier and a printer", but "I was thinking"-if-"this machine can be used as a copier and a printer. Therefore, this is a polite way to ask questions. The clerk said yes, "yes. "It can be used as a copier," a copier, "and a printer. It can do two things. A copier is a machine that copies a piece of paper-give you another piece of paper with the same information on it. The clerk said that the machine that Paul was looking at was "a multifunctional machine. Multifunctional, "multifunctional" (both words) means that something can do more than one thing. This is a common word when we talk about a machine. This machine can be a copier, a printer and other things-it is multifunctional. More, "more" means a lot. The employee replied, "Yes. "Can be used as a copier or printer. Both will do. A copier is a machine that copies paper-the information on it is the same. The staff said that the machine that Paul looked at was "a multifunctional machine. "Multifunctional" refers to something that can handle many things. If a machine can be used for copying, printing and other functions, you can use this word, which is multifunctional. " Many, "means a lot. The clerk said, "It can be used as a printer, copier and fax machine". A fax machine is something you use to send an image or some words on a piece of paper to a machine somewhere else, and that machine will make a copy of that piece of paper. I think fax machines are still very popular in most industries. Even though we have the Internet now, people still often use fax machines. The employee said, "It can be used as a printer, a copier and a fax machine.". A fax machine can be used to send pictures or paper to other fax machines. This fax machine can copy content. Fax machines are still common in business. Although there are computers now, people still often use fax machines. Paul said, "can you show me what's going on?" "Can you show me" is an expression, which means please show me-please tell me-please demonstrate. You may ask someone, "Can you tell me where the bathroom is? I can't find it. "There, you ask them to give you directions, or take you to the bathroom. In the conversation, Paul asked the shop assistant if he could tell him how this machine works, which means how you use it. Paul said, "Can you show me what this is all about? ""Can you show it to me? "is a phrase that means please show it to me. You can ask others, "Where is the toilet? I can't find it. "You're asking them where the toilet is. In the conversation, Paul asked him if he could tell him how the machine works. The clerk said, "It's very simple. "Direct", "direct", (a word) means easy to understand-not difficult-not confusing-basic. The clerk said that this machine is "very simple", which means that it is easy to use; You won't have a problem. The staff said, "This is very simple. "The meaning is easy to understand. Employees say this machine is "very simple", which means it is easy to operate; There will be no problem. Of course, this is what all the machine sellers tell you, so that you can buy their machines. Then you take it home. You put it on your desk. You don't know how to use it. Maybe it's just me, I don't know! Of course, all the people who sell machines will tell you so before you buy their machines. Then take it home and put it on the table-you have no idea how to operate it. That's what I am. I don't know! The clerk said, "As long as you connect this machine to your computer, you can use it like any other printer. "hook" usually refers to connecting two machines together, or connecting one machine to another with what we call a cable. "Hooking something up, or hooking it up, also has some different meanings in English; Please take a look at today's study guide for more information. The employee said, "As long as you connect the machine to your computer, you can use it like any other printer.". "Hook" means connecting two machines together and using wires. Hook something, or hook it up, has different meanings in English; See the study guide for more information. The clerk said that if Paul wanted to "copy" by machine, all he had to do was put the "document"-paper-on the glass or in the paper feeder and press the "button". Feeder is a part of a copier, printer or fax machine, which can hold paper and make it automatically enter the machine. So, if you want to copy three sheets of paper, you can put all three sheets of paper in the paper feeder, and the machine will automatically copy each page. Paul said it looked simple. Then he asked how to use the fax machine. The clerk explained that all he had to do was put the document or a piece of paper in the paper feeder, "but he should press the copy button" or "push" the fax button. You can say "press" or "push". He said, "Make sure" it is "of course connected to the telephone line." Ensuring means checking-ensuring that this is happening, in this case, it is connected to a telephone line, which means that there is a telephone line connected to the machine. The employee said that if Paul wanted to "copy" with this machine, all he had to do was put the document on the glass and press the button. The part of a copier, printer or fax machine on which paper is placed and can automatically enter the machine. So you have to copy three pieces of paper, and you can put them in the machine at the same time, and the machine will copy them automatically. Paul said it looked simple. He then asked how to operate the fax machine, and the staff explained that just put the paper in the machine, "but not press the' copy' button", and then press the fax button. You can say "press" or "push" and he says, "make sure" and "of course, it's connected to the telephone line." Make sure means to make sure that something happens and it is connected to the telephone line. Paul then asked "this model"-this machine-"is there a search warrant?" When we say something is "incidental" (two words), we mean that it includes-it has been included or will be included in the price of the machine or the purchase of the machine. You may buy a car with a warranty, so when you buy this car, you can also get a warranty at the same price. Now, what is a warranty? "Warranty." Warranty is an agreement between the company that sold you the product-the company that sold you the machine. If something is broken, repair it. So, if the machine breaks down-it stops working-you can bring it back, and if it is under warranty, they will fix it. We use the expression "under warranty" to indicate that it is still under warranty. Paul asked if it was "this pattern"-"Is there a search warrant?" If we say something is "incidental", we mean that it is included in the price. You may have a warranty when you buy a car. Therefore, if you buy a car at the car price, you can also enjoy the insurance policy. What is the insurance policy here? Warranty is the agreement of the company that sells the product-if the machine sold to you doesn't work properly, it will help you repair it. Therefore, if the machine can't work normally, it can be taken back for repair. We use the phrase "within the warranty period" to mean within the warranty period. The clerk said, "The machines produced by this company have a one-year warranty." Defect, "defect", is something that breaks down because the machine is not made correctly. The expression used by the clerk here is "defect guarantee", which means that the guarantee will cover or include defects-if they do something wrong, the company will repair it for free. He said, "If there is something wrong with the machine, the manufacturer"-the person who makes the machine-"will repair or replace it." "Replacement" means taking out the broken things and giving this person a new machine. So, you give them something new. Repairing means repairing the machines they own. The employees said, "The machines produced by this company have a one-year warranty." "Defeat" is a bad thing, because the machine is not made correctly. Employees use "defect warranty" here, which means that the insurance policy covers product defects-the company can repair them for free. He said, "defect guarantee", this machine-the person who made it will repair it. "Replacement" means taking its dross and its essence. So, just give them something new. Fix what you have in your hand. Paul said, "If I change my mind and" decide that this is not what I want "-I don't want this machine," can I return it? " The phrase "change" means "change", and your mind means deciding to do something different. You decide to buy something, you go home, and a few days later your wife finds out that you have bought a new computer. She says, "You must return it." So, when you go back to the store, you say, "I changed my mind," or "My wife changed her mind; I need to return this. " So, do something different from what you decided before. Paul said, "If I change my mind" and "decide that this is not what I want"-I don't want this machine, "Can I return it?" The phrase "change" means that your mind decides to do something different. You decided to buy something to go home. A few days later, your wife found out that you bought a new computer. She would say, "You must give it back to me." So, you go to the store and say, "I changed my mind." Or "My wife has changed her mind and I want to return it." Therefore, this phrase means to do something different from what you decided before. The clerk said, "you can return it within 30 days"-you can get it back-"exchange it or get a refund." So, after you buy it, you have a month to get it back, or get an exchange, "exchange", or a refund, "refund." When you get a replacement for a product, it means that you bring the machine back and get a different machine, or it may be the same machine, but it is a new model machine-you can replace it. Refund means giving money back, so getting a refund means that the company will give you money back-the store will give you money back. The employee said, "You can return it"-you can return it-"Exchange it or get a refund within 30 days." Therefore, you can replace it within one month after purchase. If you exchange goods, you will return the machine to the merchant for another appliance, or it may be the same appliance with different models. Refund means refund, and getting a refund means the company returns the money. Finally, Paul asked if there was a "purchase fee?" Purchase, "purchase," (one word) fee, "fee," means that when you buy some machines, you take them back to the store, and sometimes the store won't give you all the money. They keep 10% or 15% as the purchase fee, which means that they must do something to make the machine marketable again-so that they can sell the machine again. This is very common in electronic products-computers and sometimes televisions. If you return them, American stores will not give you a full refund. They will charge you or make you pay the purchase fee. De-stocking, "stocking", the thing in a store is to sell it in the store. So, Restock means put things back. The prefix re "re" means again. Finally, Paul asked if there was a "purchase fee?" "Replenishment" means that you buy a machine and take it back to the store, but the merchant will not refund it in full. They will deduct the return fee of 10%, which means that the goods can be resold only after repackaging. This practice is very common in electrical products-computers, and sometimes televisions-American businesses will not 100% refund; If they refund, they will ask you to pay the return fee. "stock" means to put it in the store for sale. Therefore, replenishment is a return. "Again" means again. The clerk said they "have no purchase fee." All Paul needs is a receipt, which shows how much he bought it and spent. Paul then thanked the clerk and said, "I appreciate your help." This is a polite way-a good way to express gratitude-"I appreciate your help." Employees say they have "no purchase fee". What Paul needs to bring is a receipt-a piece of paper showing how much he paid. Paul then thanked the staff and said, "I appreciate your help." This is a polite way to express his gratitude. Now let's listen to the dialogue again, this time at a normal speed. Now listen to this conversation, this time at a constant speed. Paul: Can you help me? I have a few questions about this computer printer. Paul: Can you help me? I have some questions about this printer. Clerk: Certainly. I'll try. Employee: Of course. I will tell you everything I know. Paul: I wonder when this machine can be used as both a printer and a copier. Paul: Can this machine be used for copying and printing? Clerk: Yes, you can. This is a multifunctional machine. It can be used as a printer, copier and fax machine. Employee: Yes, that's right. This is a multifunctional machine. It can be used for printing, copying and faxing. Paul: Can you show me how it works? Paul: Can you show me how it works? Clerk: Well, it's very simple. As long as you connect it to your computer, you can use it like any other printer. If you want to copy, just put your document on the glass or in the paper feeder, and then press this button. Employee: Well, it's very simple. First connect the computer, and you can operate like any other printer. If you want to make a copy, just put the document on the glass or computer and press the button. Paul: It looks simple. How do I use it as a fax machine? Paul: That sounds simple. How to send a fax? Clerk: Just like copying, put your documents in the paper feeder, but don't press the "Copy" button, but press the "Fax" button. Of course, make sure it is connected to the telephone line. Employee: Just like copying, just put the document on the glass, but don't press the "copy" button, press the "fax" button. Of course, the premise is to answer the phone line. Paul: OK. I think I understand. Is there a guarantee for this model? Paul: OK. I seem to understand. Is this model insured? Shop assistant: All the machines produced by this company have a one-year warranty. If it has problems, the manufacturer will repair or replace it. Employee: All machines of this brand have a one-year warranty. If there is a problem, the manufacturer will be responsible for the maintenance. Paul: That's good. If I change my mind or decide that it is not what I want, can I return it? Paul: Great. If I change my mind later and don't want this machine, can I return it? Shop assistant: You can return it, exchange it or get a refund within 30 days. Employee: Within 30 days. Paul: Is there a purchase fee? Paul: Is there a return fee? Shop assistant: No, we don't have a purchase fee. Just make sure you have the receipt. Employee: No. Just provide a receipt. Paul: I think that's all my problems. I appreciate your help. Paul: No more questions. Thank you. Clerk: You're welcome. Please let me know if you have any other questions. Employee: You're welcome.