Then what is agent surrender? Is agent surrender compliant? Whether these agent surrender agencies are operating or not, today we will take you through a case to understand!
Case details:
Customer Mr. Li, 20 13, has taken out two personal insurances according to his own security needs, and paid the premiums on time according to the insurance contract for six consecutive years. In 2020, affected by the epidemic, Mr. Li's business was hit and his economic burden increased, resulting in one of the insurance policies not paying until the renewal period.
During the 60-day payment grace period, Mr. Li was preparing to save money to pay the bill when he met a Mr. Yang who claimed to work in a legal consulting company. Mr. Yang said, "You are short of money at this time. If you don't want to pay the insurance contract, don't pay it. I have channels to help you apply to the insurance company for surrender and get back the premium paid. " In this way, Mr. Li listened to Mr. Yang's sweet words and did not save money to renew his insurance.
Subsequently, without the formal authorization of Mr. Li, Mr. Yang fabricated the "fact" that the agent of an insurance company violated laws and regulations, and complained to the insurance regulatory authorities, demanding that the insurance company surrender the insurance in full.
There are unexpected events in the sky. At the beginning of 20021,Mr. Li had a heart attack and died on the day of the attack. The sudden change has brought a heavy blow to this family. Mr. Li's spouse remembered that he had bought insurance and applied for compensation from the insurance company. According to one of the insurance contracts that is still valid, the insurance company bears the corresponding insurance liability and pays the customer 200,000 yuan. Another policy in a suspended state could have paid 1.5 million yuan, but because it was not renewed, it could not apply for compensation, and it could only be surrendered according to the cash value of the policy. When the Li family suffered a disaster, they could have received more compensation. However, due to "credulity", they lost their insurance coverage, which is regrettable.
Case study:
Since the beginning of this year, the unhealthy trend of "agent surrender" has appeared frequently in the industry.
Then what is "agent surrender"?
This kind of agent surrender simply means that some illegal individuals or institutions publish information on the Internet to induce consumers to let their agents "surrender in full" and charge high fees, regardless of consumers' interests and market order. This is illegal black goods, and the transactions between consumers and them are not protected by law, which is extremely risky. If we covet this petty gain, we will do a lot of harm!
Insurance surrender is based on the surrender value determined in the insurance contract.
The black products that these agents surrender are to induce consumers to surrender in full. As an ordinary consumer, I definitely hope to return all the fees paid. Therefore, the black products surrendered by agents take advantage of everyone's mentality and charge consumers' fees.
165438+ 10 16, China Banking Regulatory Commission publicly warned of the risk of "agent surrender" again. According to incomplete statistics, the regulatory authorities in China Banking Regulatory Commission and other places have warned about the risks related to "agent surrender" for more than 50 times. Obviously, "agent surrender" has become a huge hidden danger that harms the healthy development of the insurance industry.
First, the harm of agent surrender
The agent must master the customer's personal information, policy information and account information. To ensure that they get high fees. The insured will entrust these so-called "professionals" with full authority, which may lead to the following risks:
1) Property loss: using customer ID information to open a new account and misappropriating the policy value. That is, the policy was surrendered, but the surrender money was gone. Someone ran away with the money.
2) Credit information is damaged: because the criminals have obtained all the authorization of the insured, the personal information account information has been leaked, and it is hard to say what your personal information has been fraudulently used. Simply do some tricks for profit, anyway, it is the credit information of the insured that is damaged. You won't know.
3) Insured loss: Needless to say, after several years of insurance, the policy will be refunded, and the insurance vacuum period will end, and the risk will be borne by yourself.
Second, is it true to surrender in full?
Life insurance is mostly a long-term guarantee for people's health and life, and the payment period is also long. Consumers must fully evaluate whether their security needs match their ability to pay before buying. Once the contract is signed, they can only surrender the insurance in full if the policy is not effective or hesitant. In the case that the policy has passed the hesitation period, the surrender can only be refunded according to the cash value agreed in the contract, subject to the insurance contract.
Third, how to avoid falling into the trap of agent surrender?
First, protect rights through legal channels: once there is a problem, you can report it to the insurance company. At present, all companies attach great importance to customer experience.
Second, don't be credulous and greedy, and pay attention to protecting personal information: at present, there is no so-called formal surrender institution, and the regulatory unit is not responsible for reviewing qualifications. Remind the insured that any important information such as deposit, bank card, mobile phone card and ID card may be a scam if you don't sign the entrustment agreement with the agency at will.
Third, identify "malicious complaint tactics", do not trust, participate in or disseminate false complaint information, and safeguard rights according to law.
4. Regret buying insurance. What should I do if I want to turn myself in?
Surrender is the right of the insured, but it needs to be carefully considered according to its own economic strength and policy coverage.
According to the insurance contract, after the insurance contract is terminated, the customer will lose the original protection. Surrender beyond the hesitation period requires the insured to bear the loss and can only get back the cash value. For the specific surrender amount and process, please refer to the policy contract or call the insurance company's service hotline for consultation, and the insurance company will provide you with professional solutions. In order to avoid the loss when surrendering, it is suggested that insurance should be punished according to its own protection needs, carefully understand the scope of protection, compensation and guarantee period, and choose carefully.
5. How to protect rights when surrendering?
Consumers must legally defend their rights through normal channels. If consumers have service needs, questions or disputes related to insurance products, they can raise them with insurance companies through official service hotlines, customer service outlets and other service channels. At the same time, the insured can also apply to the local insurance industry association for dispute mediation, or safeguard personal rights and interests through litigation.