If the network signal is poor, you can turn on the flight mode of the mobile phone, then turn on the network, and you can send a message to the customer service again.
If it is a setup problem, it may be that the mobile phone has turned off Taobao's network settings. You can restart Taobao's network function in the mobile phone settings.
It is also possible that the seller blacked out the message and could not send it. This is generally not the case.
It is also possible that there is not enough memory and the cell phone signal is not good. Clear the memory and reopen the software, and you can resume sending messages to customer service.
Precautions for Taobao customer service:
First, familiar with the store products
Customer service is a bridge between stores and customers. For customer service, it is the most basic job to be familiar with the products in your store and know the characteristics, functions and precautions of the products like the back of your hand, so as to answer all kinds of information about the products put forward by customers fluently.
Second, warmly receive customers.
Taobao customer service is the first window for the store to contact users. An excellent customer service knows how to receive customers well, and at the same time can guide consumers to make incidental consumption. As a customer service guide, it is best to be enthusiastic and flexible. Suppose the customer is obsessed with the price factor, and it depends on the situation to decide whether to take this business. If you can take this business, let the customers get a special discount from the store.
Third, take notes and comments.
Modifying order notes is also a basic work of Taobao customer service. Sometimes the customer's order information or receiving information changes, so as a customer service, you are obliged to feedback the changes, and remember to write comments to the customer after the transaction is completed. This is an opportunity to advertise to the store for free.